Commercial Administrator - Japanese language specialist

At Coface we make trade happen everyday 

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter.  We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

MISSION :

Support the Asia Pacific Commercial teams by providing services on a full range of functions, including but not limited to policy issuing and renewal support, documentation and tariffication for prospects, invoicing and turnover declaration, Know Your Customer/Ultimate Beneficial Owner/Finscan etc to achieve the annual revenue targets to be assigned each year.

MAIN RESPONSIBILITIES:

• Excellent proficiency in English (Verbal and Written) and Japanese Level N2
• Create DPP/Contract numbers for new business and polices moving from Globalliance to  Tradeliner
• Prepare NBI and Pricing
• Update the policy information in LCS and sign the policies
• Cofanet access to Brokers/AM’s/Fronters
• Raise Invoices through LCS Application
• Prepare draft policy documents ( GA and RTL)
• Contract Amendments
• Check Middle office Tool. – Quote center, Renewal Center and CRM center
• Providing commercial support to front office teams, for prospects and policy holders within the region
• Support the commercial team and provide ongoing customer service through adherence to the commercial workflows including documents construction, database management, liaising with the accounts department for invoicing purposes and assisting the Account managers with the management of the renewal process
• Continued Knowledge Building of technical expertise on Coface Products and Services.
• Liaising with accounts team and commercial team for invoice disputes, enquiries and general day to day task
• Able to complete a task align to the compliance with the group standard (as per process manuals) and ensure implementation of the latest group standard (as per process manuals)
• Assisting commercial teams on complete Know Your Customer/Ultimate Beneficial Owner/Finscan  process on the policy holders within the APR region

Qualifications and Skills :

• Degree/Masters in Management/Finance or related disciplines.
• Excellent proficiency in Japanese Level N2 or N3.
• Solid experience in financial/ insurance industry - Preferred.

Required Skills:

• Demonstrates proactive attitude Demonstrate ability to complete task accurately and on time with minimum supervision
• Demonstrates teamwork both with function and across functions to achieve the overall company goals
• Able to understand the problem and effectively communicate the solution to the commercials/customers
• Sound knowledge about the process and guidelines and the requirements of the commercials/ clients 
• To pursue continuous improvement by seeking ways to develop products, services or processes for increased efficiency or effectiveness, regardless of where the product, service or process started.
• Strong interpersonal skills and able to work well with all levels across the region
• Provide input to ensure ongoing improvements and developments of existing workflows for the  commercial team
• Providing a high level of customer service and care
• Strong Proficiency in MS Outlook

• Flexible working model after the 1st month
• Great place to work: central and modern office 
• Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
• Health care