Commercial Accounts Manager - ADESA

Salary Range: $70,000-90,000 + Equity Eligibility

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• This position reports to the Assistant General Manager and leads the customer service experience for designated commercial accounts at the auction. You will develop a high-performing team that will exceed expectations. You will maintain a strong understanding of operational and administrative processes for commercial accounts.

Responsibilities

• Lead the commercial account team to ensure maximum production and profitability of our commercial business

• Act as the liaison between the auction and commercial account representatives for vehicle preparation accuracy

• Support operational and administrative processes to move cars through the auction process with a strong understanding of processes, collaboration across the organization and communication internally

• Influence and lead others as a people, customer and business manager

• Engage with customers and employees in a transparent, reliable, and positive manner

• Demonstrate knowledge of products and services and maximize our technology

• Know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed

• Recruiting, retaining and developing talent

• Develop customer service strategy

• Collaborate with stakeholders to optimize processes

• Monitor commercial accounts and work with other teams to ensure compliance with sale plan layouts, corporate requirements and other directives. Advise and assist with corrective procedures, if needed

• Ensure the use of marketing tools on selected customer accounts as instructed

• Participate on sale day; represent vehicles for absentee seller customers and authorize transactions across the block per customer’s instructions

Skills and Attributes

• Strong verbal and written communication skills

• Leads through encouragement and coaching, navigates conflict through positive conflict resolution

• Sales and customer focused, with an organized and systematic approach to the work

• Demonstrated ability to follow-through both with internal partners and external customers

• Forward-thinking

• Detail oriented and consistent in the execution of job duties

• Excel in a fast-pace, high-pressure environment where speed and quality are paramount

• Self-motivated in order to drive the best customer experience possible

• Ability to demonstrate professional behavior always

Qualifications

• Bachelor's degree preferred

• High school diploma or equivalent required

• Minimum 1 year of leadership/supervisory experience

• Excellent verbal and written communication skills

• Proven ability to multitask while maintaining attention to detail

• Confidentiality and integrity while handling sensitive information

• Proven ability to manage deliverables and metrics against aggressive targets and timelines

• Proficiency with computer systems and applications

• Must be at least eighteen (18) years of age.

• Must be qualified to operate a motor vehicle and possess a valid driver’s license.

• Must have a demonstrated ability to read, write, and communicate effectively in English.

• Must have the ability to physically operate vehicle equipment and tools.

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

• The physical activity requirements of the position range from Light to Medium Physical Work.

• Frequent – standing, watching, touching, listening, walking, talking

• Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations

• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.