Collision Repair Appraiser / CSR

Join Zenetec as a Collision Repair Appraiser / CSR

Midland Satellite Location

Zenetec is looking for a motivated, self-driven Collision Repair Appraiser / CSR to lead operations at our Midland satellite location.

This is more than a traditional front-desk role — it’s an opportunity to take ownership. You’ll be the face of Zenetec in Midland, managing customer relationships, writing accurate repair estimates, coordinating repairs, and ensuring every client receives an exceptional experience from drop-off to delivery.

If you thrive in an independent environment and take pride in staying organized, proactive, and customer-focused, this role is for you.

What You’ll Do

As the primary on-site representative, you will:

Serve as the main point of contact for customers and insurance partners

Deliver outstanding customer service and manage communications independently

Inspect vehicles and prepare accurate collision damage estimates

Create detailed repair plans and complete supplements as needed

Take pre-, during-, and post-repair vehicle photos

Collaborate with technicians to ensure repair accuracy and minimize supplements

Schedule appraisals, repairs, and vehicle deliveries

Manage estimating calendars and appointment flow

Handle cashier responsibilities including payment processing and documentation

Provide repair status updates to customers and insurers

Assist with vehicle delivery and follow-up

Maintain a clean, professional front office environment

What You Bring

Collision repair and/or appraisal experience preferred

Proven ability to work independently with minimal supervision (essential)

Strong communication and customer service skills

Excellent organization and time management

Ability to manage multiple priorities in a fast-paced setting

Adaptability and reliability in a satellite location environment

Valid driver’s license

Technical Skills

Estimating software – Intermediate

Management software – Intermediate

Microsoft Office (Word, Excel, Outlook) – Beginner to Intermediate

Basic business math skills

Why Zenetec?

Autonomy and ownership in your role

Backing and support from a respected, growing organization

Training and development opportunities

Stable, full-time position with advancement potential

If you’re ready to take initiative, build strong customer relationships, and make an impact in a leadership-level role within a satellite location, we’d love to hear from you.

Apply today and grow with Zenetec.