College Aide – HR Intern (Organizational Development & Change Management)

ABOUT NEW YORK CITY BOARD OF CORRECTION

The New York City Board of Correction (“BOC” or the “Board”) is a nine-member, non-judicial oversight body that regulates, monitors, and inspects the City’s correctional facilities. Established in 1957 and strengthened in independence in 1977, BOC is one of the earliest oversight boards for detention settings in the United States.
The City Charter mandates five core functions:
- Establish and ensure compliance with minimum standards for the care, custody, treatment, and discipline of people in DOC custody.
- Investigate serious incidents.
- Review grievances from people in custody and staff.
- Evaluate the performance of the Department of Correction.
- Make recommendations on areas of key correctional planning.
With offices in Lower Manhattan and on Rikers Island, BOC partners with DOC, Correctional Health Services, DCAS, and other stakeholders to carry out its oversight responsibilities through public reporting and data-driven analysis.

The NYC Board of Correction seeks a motivated student to support organizational development, onboarding, and internal process improvement. The OD & Change Management Intern will help strengthen internal communication, document workflows, assist with onboarding redesign, and support agency-wide operational alignment. The intern will report directly to the Deputy Executive Director of Administration.

This role provides valuable experience in organizational behavior, HR operations, and internal consulting within a public-sector environment.

Culture & Engagement
- Assist in developing a culture improvement roadmap that supports team alignment, communication, and staff engagement.
- Create internal communication materials such as culture calendars, welcome packets, newsletters, and staff engagement notices.
- Support the planning and preparation of culture-building activities, including staff orientations, cross-team meetings, team-building sessions, and learning events.
- Help develop a “How We Work Together” guide outlining norms, expectations, and shared values across Research, Monitoring, PI, and Administration.
- Support initiatives that promote clarity, collaboration, and cross-team respect.

SOP & Workflow Development
- Assist in drafting and updating Standard Operating Procedures (SOPs) for administrative, onboarding, operational, and facility-related processes.
- Document workflows across units to promote clarity, consistency, and alignment.
- Create flowcharts, checklists, guides, and visual process maps to support staff understanding and training.
- Help build an internal resource library (organized folders, templates, and shared documents).

Onboarding & Internal Training
- Support the creation and launch of the Board’s cross-team onboarding program, including materials, schedules, scripts, and training decks.
- Assist with developing orientation materials that reinforce agency values, expectations, and cohesive culture.
- Organizational Analysis & Planning (Non-Personnel)
- Document reporting lines, functional responsibilities, and current-state structures.
- Prepare materials for leadership that support operational planning, alignment, and clarity (no involvement in personnel decisions).
- Draft one-pagers summarizing team functions or roles to strengthen internal understanding.

Administrative & Project Support
- Format documents, maintain trackers, prepare meeting materials, and assist with project timelines.
- Assistance with Org chart edits
- Support HR and Admin special projects, especially those related to culture, communication, and efficiency.

Core Competencies
- Clear writing and strong communication
- Ability to organize information and create clean, structured documents
- Discretion and professionalism
- Creative thinking and problem solving
- Detail-oriented with strong follow-through
- Ability to collaborate with multiple teams

Technical Skills (Preferred)
- Microsoft Office or Google Workspace
- Ability to draft flowcharts, diagrams, or visuals
- Optional experience with Canva or similar tools
- Interest in organizational psychology or management

Work Environment

Based at 2 Lafayette Street with hybrid flexibility. The intern will collaborate with Administration, Research, Monitoring, Investigations, and the EEO office on non-sensitive process and documentation projects.

Sample Projects
- Building an agency-wide Staff Culture Calendar
- Drafting SOPs for onboarding, facility access, training, and internal operations
- Creating the BOC Welcome Packet and culture one-pagers
- Designing templates for internal announcements and staff updates
- Mapping workflows across units and drafting “current vs. future” visuals
- Supporting cross-team onboarding sessions
- Creating a Digital Staff Resource Library with SOPs and guides

Professional Development
- Exposure to senior leadership and multi-unit operations
- Training and onboarding development experience
- Resume-building assignments and mentorship
- Opportunity to observe real organizational planning

Minimum Requirements

Available to work part-time during the semester, MAX 25 Hours per week

COLLEGE AIDE (ALL CITY DEPTS) - 10209

For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study. Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.

SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.