Collections Support Coordinator

As a Credit Control Admin Coordinator, you will be the backbone of our credit control operations, ensuring the smooth and efficient handling of administrative tasks. You will be a key player in maintaining our high standards of customer service and operational excellence. This role requires a proactive and detail-oriented individual with a passion for process ownership and a commitment to supporting the team.

Forget long lists, here’s what you’ll actually spend your time on:

• Omni-Channel Administration: Take full ownership of administrative tasks across all communication channels, ensuring compliance with Service Level Agreements (SLAs), including making outbound calls to tradespeople.

• Cancellations Process: Manage the end-to-end cancellations process, strategically staggering cancellations to ensure they are completed efficiently before the end of each month.

• Call Listening and Reporting: Oversee the call listening process, promptly reporting on any issues or trends identified by the Collections Associates.

• Fee Waivers: Take ownership of the fee waiver process, completing all requests within the required timescales.

• Dispute Resolution: Handle all Solaris disputes, ensuring they are investigated and responded to within the given time frames.

• Liaise with sales: Ensure you cross-reference returning Trades to establish if they have previous debt and advise account managers accordingly.

• Handle and upload the daily stage cases after receiving the daily file from billing. This requires key collaboration with billing to ensure the team are working cases promptly.

• Own the “On-Hold” tank and process ensuring there is consistent adherence to this across the department and that trades are not left out of automation longer than suitable.

It’s not about ticking every box. It’s about turning up curious, ready to crack on. You’ll do well here if you bring:

• Proven experience in an administrative or coordinator role, preferably within a credit control or finance environment.

• A clear and confident communicator with the ability to influence and guide others effectively.

• Strong organisational and time-management skills, with the ability to balance multiple responsibilities and proactively manage your workload.

• Experience in calibrating standards, identifying areas for improvement, and leveraging subject matter expertise to support a team.

We believe great work deserves great rewards. Here’s just a taste:

• Competitive salary + commission (role dependent)

• Employee Share Program

• Health, well-being and learning support

• Gym membership, Smart Tech Scheme and Cycle Scheme

• Birthday/Special day leave

• Buy & sell holiday scheme

• 1 week’s paid charity leave and much more!

How we’ll get to know each other:

• Screening call with one of our Talent Acquisition Partners

• 1st stage interview with an Associate Manager of Credit Control

• 2nd Stage interview with Cross Functional Senior Stakeholders

• Final stage interview includes a case study presentation

If this sounds like the place where you can do your best work, we’d love to hear from you, even if you don’t tick every box

Want to join our Talent Community and be one of the first to know about our vacancies? Register your interest on our Registration Form

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.

About us

We’re Checkatrade – the UK’s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We’re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you’ll fit right in.