Collections Specialist

It's a new day with a new opportunity at 8am!

About the role:

8am is looking for a Collections Specialist! The ideal candidate will have a collections background and attention to detail, working in a high-growth, fast-paced environment.

About us:

At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters.

Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!

What you'll do:

• Maintain accurate and detailed records of collection activities in the company’s database.

• Consolidate reporting from various databases in Excel on a routine basis.

• Monitor customer accounts to apply or lift holds based on collection activity.

• Respond to and communicate with merchants regarding inbound inquiries in a timely and professional manner.

• Collaborate effectively with internal teams to resolve account-related issues and ensure smooth workflow.

• Escalate unresolved issues to senior collections staff or management.

• Assess customer accounts for high-risk factors and report findings to management, contributing to risk mitigation efforts

• Perform other duties as assigned.

About you:

• High school diploma or equivalent; associate degree preferred.

• Strong verbal and written communication skills.

• Basic math and problem-solving skills.

• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and Google Docs.

• Strong organizational skills with attention to detail.

• Experience and/or knowledge of Salesforce.

• Outstanding problem-solving skills; “can-do” attitude and resourcefulness, combined with the ability to propose solutions.

• Exemplary analytical and communication skills.

• Comfortable working in a fast-paced environment; ability to pivot as business priorities shift.

• Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation.

Diversity, equity & inclusion at 8am:

At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.

Why 8am

At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day.

Here’s how we support our 8Team:

• Statutory Benefits – Full compliance with Colombian social security (health, pension, and risk coverage)

• Staff Referral Bonus – Rewards for referring great candidates to the 8Team

• Paid Sick Leave – Covered from day one, with EPS support after the 2nd day

• Flexible Time Off (FTO) – Up to 15 paid days off per year

• Parental Leave – Maternity and paternity leave in line with Colombian law

• Company Holidays – Paid time off for all official Colombian public holiday

Security advisory:

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.