Collections Specialist

Job Title: Collections Specialist

Reports To: Accounts Receivables Manager

Department:  Finance

Location: Corporate (Hybrid)

Are you looking to join one of Canada's Greatest Places to Work and be a part of making it even better?  

“Better Workdays Start Here” is Mister Safety Shoes’ mission for both its customers and its team members.   We are a proudly Canadian owned and operated company that specializes in safety footwear and clothing.  Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and ‘shoemobiles’. The values of caring, respect, and exceptional service start with our team. It’s a philosophy we live throughout the company, making workdays better for each other and our customers. 

What we are looking for:

Currently, we are looking for a Collections Specialist to join our Finance team for a 6-month contract!

The Collections Specialist is responsible for managing a portfolio of customer accounts to ensure timely collection of outstanding invoices while maintaining strong customer relationships. This role requires a proactive, analytical, and solution-oriented approach to resolving payment issues, reducing delinquency, and supporting overall cash flow objectives.

Key Responsibilities:

Duties and responsibilities may include but are not limited to: 

Manage an assigned portfolio of accounts to ensure timely collection of receivables.

Conduct regular outreach (phone, email) to follow up on past-due invoices.

Analyze aging reports and prioritize collection efforts based on risk and exposure.

Investigate and resolve billing discrepancies, disputes, and short payments in collaboration with internal teams.

Negotiate payment plans and recommend appropriate actions for delinquent accounts according to set policies and procedures.

Maintain accurate and up-to-date collection notes and account status in the system.

Prepare and distribute customer statements and dunning communications with internal and external customers.

Escalate high-risk accounts and recommend credit holds or further action when necessary.

Support month-end activities, including reporting on collection performance and KPIs.

Collaborate with Sales, Customer Service, and Finance teams to resolve customer issues and improve processes.

Provide excellent customer service to both internal and external customers.

Support the billing department as required.

Knowledge and Skills

Understanding of AR processes, aging, and collection cycles.

Experience working with ERP systems, Microsoft office and collection tools.

Ability to manage difficult conversations while maintaining professionalism.

Analytical mindset with strong attention to detail.

Effective time management and ability to prioritize a high-volume workload.

Problem-solving skills with a proactive, solution-oriented approach.

 What do we offer: 

Competitive Wage: We offer a competitive wage to ensure you are rewarded for your contributions. 

Comprehensive Benefits: We offer benefits after 90 days of employment with us, this includes access to Health Benefits and Employee Assistance Program. 

Mister Safety Shoes has been named a Great Place to Work® for 4 years in a row. We are proud to be a 2024 Best Workplaces™ in Canada, a 2024 Best Workplaces™ in Retail & Hospitality and ranked #86 in Best Workplaces™ in Canada for companies with under 1000 people. 

As part of our commitment to efficiency, fairness, and continuous improvement, we utilize AI tools during our selection and assessment process. These tools may assist with resume screening, skills assessments, and evaluating application responses. All AI-assisted evaluations are reviewed by our human hiring team to ensure a fair and thoughtful decision-making process. 

 We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission.