Collections Specialist
Trueml
Posted: November 10, 2025
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Quick Summary
We are hiring for a Collections Specialist to join our team in Lenexa, Kansas. As a Collections Specialist, you will be on the front lines, helping people find a path back to financial health.
Required Skills
Job Description
About This Role
We are looking for a Collections Specialist to join our team in Lenexa, Kansas. At TrueAccord, we do things differently. We aren't just "collecting debt", we are helping people find a path back to financial health. As we grow, you will be on the front lines, moving away from old-school, aggressive collection tactics to provide a modern, helpful experience.
Your mission is to act as a financial guide. You won’t just be following a script; you will use your communication skills to help real people solve problems and regain control of their finances.
We are hiring for our class starting on February 16th, 2026! Apply today!
What You'll Do::
• Be a Financial Guide: Use your excellent communication and negotiation skills to connect with consumers, understand their unique financial situations, and guide them to resolve their outstanding balances.
• Drive Results: Proactively manage all communication channels—including calls (inbound and outbound), email, and chat—to establish effective payment plans and reach account resolution goals.
• Champion Our Mission: Uphold the highest quality and compliance standards, always applying our empathetic approach to debt recovery.
• Innovate & Collaborate: Work within a vibrant call center team that is constantly looking for new ways to help consumers achieve financial stability.
Who You Are::
• A Natural Persuader: You have excellent communication skills and a desire to influence positive outcomes. Bonus points if you have prior experience in sales, customer retention, or handling objections and rejections.
• Solution-Oriented: You're a skilled negotiator who can solve problems and resolve conflicts, always aiming for a win-win resolution.
• Driven and Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving great results.
• Adaptable and Resilient: You thrive in a fast-paced environment, expertly manage multiple priorities, and are ready to take on new challenges.
• Empathetic Professional: You are results-driven but your commitment to compassion and understanding means you provide best-in-class customer service.
Qualifications: :
• High school diploma or GED required.
• High sense of ownership, resilience, and reputation of dependability