Collections Specialist

About Us:

For over 30 years, Sentry Credit has been a staple of the Everett, Washington community. In 2025, we began our most exciting chapter yet by joining the TrueML family. Now, our story continues as we expand our office into Lenexa, Kansas to help our counterparts at TrueAccord revolutionize debt resolution.

By combining Sentry’s local legacy with TrueAccord’s innovative, empathy-driven approach, we’ve retired aggressive, old-school tactics in favor of a modern, helpful consumer experience. We are looking for motivated individuals to help launch our Lenexa office branch opening July 13th.

What You'll Do::
• Drive Consumer Engagement: Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals establish a path toward financial stability

• Problem Solve: Investigate account details and work with consumers to resolve discrepancies or disputes.

• Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service

• Maintain Accurate Records: Document all communications and account activities across multiple digital channels

• Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability

• Hit Your Targets: Maintain a high level of activity to meet daily goals and maximize your commission potential.

Who You Are::
• An Exceptional Communicator: You possess excellent verbal and written communication skills

• Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment

• Solution-Oriented: You look past the surface of a "no" to find a "how."

• Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed

• Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations

• Meticulously Organized: You have an eye for detail and the ability to manage your time and tasks efficiently

• Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change

Why You'll Stay::
• Work-Life Balance: Enjoy a consistent Monday–Friday schedule with no weekends required

• Competitive Culture: Thrive in a supportive team environment that rewards your "win" while maintaining a collaborative spirit

• Recognition & Rewards: Participate in fun monthly contests, performance-based incentives, and team-building events

• Comprehensive Benefits: Access a full package including Medical, Dental, and Vision insurance, along with a 401(k) plan

• Generous Time Off: Recharge with paid vacation and personal time off (PTO)

• Career Pathing: Build a long-term career with opportunities for growth within the collections and Fintech industry

Qualifications & Experience::
• Needed: High school diploma or GED, and a high sense of ownership, resilience, and dependability

• Preferred: Experience in 3rd-party collections

• Encouraged to Apply: Candidates with backgrounds in Customer Service or Sales who are looking to transition their skills