COLLECTIONS SPECIALIST

The Collection Professional is responsible for communicating with accounts assigned to them via telephone and other means on behalf of our clients with delinquent accounts. This is a production-based role where the goal is to reach consumers and professionally communicate to secure a method of payment to resolve the debt. Key aspects include handling rejection promptly, learning from each interaction, maintaining a positive attitude, and working collaboratively with team members while representing both the clients and the company professionally. Confidence and skill in telephone communication, negotiation, and interpersonal relations are essential. A strong work ethic is required in this environment.
Responsibilities:
• Navigate and maintain your route using our Lariat Software.
• Make a minimum of 150 to 200 calls per day.
• Work diligently to convert each contact into a payment.
• Update client information in Lariat.
• Respect company property and coworkers.
• Exhibit productive job behavior: arrive on time and follow company rules, even when unsupervised.
• Participate in projects, duties, and other collection tasks as assigned.
• Uphold company policies and client requirements.
• Generate, analyze, maintain, and/or track files, reports, contracts, and documents to ensure compliance, forwarding results as required.
• Comply with all applicable Federal, State, and Local laws and regulations related to the role.
• Follow Chapter 7, Chapter 11, and Chapter 13 Bankruptcy Procedures.
Skills and Core Competencies:
• Teamwork: Collaborate effectively with team members and fulfill commitments.
• Consumer Focus: Communicate professionally and firmly when necessary to recover outstanding debt representing clients.
• Initiative: Independently solve problems and seek additional responsibilities.
• Integrity: Demonstrate responsibility, commitment, follow-through on commitments, and accountability.
General Competencies:
• Status Reports: Proactively keep the manager informed of progress and obstacles.
• Communication: Organize and clearly express ideas and information.
• Interpersonal Skills: Show empathy and understanding of others' needs and feelings.
• Quality of Work: Ensure accuracy and quality, correcting mistakes and improving outcomes.
• Dependability: Manage workload, meet deadlines, and accept responsibility independently.
• Flexibility: Adapt to changes and respond to setbacks with minimal disruption.
• Organization: Maintain organized records and submit accurate reports on time.
• Time Management: Prioritize tasks effectively to meet deadlines.
• Using Feedback: Utilize feedback for performance improvement.
• Building Trust: Communicate openly and follow through on commitments.
• Diplomacy: Handle difficult or sensitive issues tactfully.
• Versatility: Take on various tasks and roles within the organization.

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