Collections Specialist

Who we are: 

Over 600 employees strong, Asure sees Human Capital Management (HCM) through the lens of entrepreneurs and executives with an owner’s mentality. We help businesses develop their “Human Capital” to get to the next level, stay compliant, and allocate their time, money and technology toward growth. Our HCM platform empowers more than 100,000 clients to build great teams and better manage their people while staying compliant in an ever-changing HR legislative landscape. Asure’s HCM offering includes Payroll & Tax, HR, and Time & Attendance software and HR Services ranging from online compliance tools to a fully outsourced HR department.

Summary:

Asure is seeking a Collections Specialists responsible for working with our end user customers to receive payments for products and services. The position's contribution is ensuring that the accounts receivable portfolio turns into cash as the organization’s cash flow performance continues to grow each year. Consistent cash flow performance funds not only operating expenses but also enables us to continue to grow.  

Major Duties and Responsibilities:

Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences 

Initiates contact on assigned customer base and effectively manages the customer relationship in order to drive resolution of outstanding receivables. 

Facilitates customer payments by providing necessary documentation to customer in a timely manner. 

Uses good business judgment in partnering with other Asure employees including Sales, Renewals, and Sales Operations to achieve results. 

Employs sound judgment in balancing the ability to resolve issues independently while recognizing when escalation is appropriate. 

Participates on process improvement projects as assigned. 

Manages customer unidentified payments and refund requests timely. 

Researches issues thoughtfully and thoroughly before responding or escalating. 

Provides reports and data on assigned portfolio as requested to A/R Operations management. 

Ensures compliance with all organization’s policies, procedures, and guidelines. 

Qualifications and Requirements:

Bachelor’s degree or equivalent combination of education and experience 

2+ Years of Collections Experience preferred 

Excellent communication (written and verbal)

Great Plains, Netsuite or similar ERP experience preferred 

Excel basic knowledge (intermediate preferred) 

Good customer relationship skills to manage a variety of customer interactions 

Demonstrated initiative 

Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines and monthly KPI’s 

Our Mission

To provide Human Capital Management (HCM) software and services that help companies grow, while nurturing a culture of growth around us.

Helping customers grow by getting the most from their human capital.

Helping our employees grow personally and professionally.

Growing relationships in our communities that inspire goodness.

Grow shareholder value.

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

Reflect who we are and what we stand for as a company.

Embrace Change

Lead with Integrity

Own the Outcome

Deliver Awesome

Be a Good Human

We are an equal opportunity employer.

NO AGENCIES PLEASE:

Any unsolicited resumes sent to Asure Software from a third party, such as an Agency, including unsolicited resumes sent to Asure’s mailing address, fax machine or email address, directly to employees or hiring managers will be considered Asure property. Asure will not pay a fee for any placement resulting from the receipt of an unsolicited resume.