Collections & Portfolio Manager

Confidential

Woodbine, New Jersey permanent

Posted: March 4, 2026

Job Description

Sullivan Motors is a growing Buy Here Pay Here (BHPH) dealership committed to helping customers obtain reliable transportation while rebuilding their credit. We pride ourselves on responsible lending, strong customer relationships, and a high-performing portfolio.

We are seeking an experienced Collections & Portfolio Manager to oversee our customer payment portfolio, lead collections strategies, and ensure strong portfolio performance.

Position Overview

The Collections & Portfolio Manager is responsible for managing the dealership’s in-house finance portfolio, reducing delinquency, improving collections efficiency, and maintaining positive customer relationships. This role combines collections leadership, portfolio analysis, and team management.

Key Responsibilities

Oversee the performance of the dealership’s BHPH loan portfolio

Manage and coach collections staff to achieve delinquency and recovery goals

Monitor delinquency levels, charge-offs, and portfolio trends

Develop and implement effective collections strategies

Work with customers to resolve past-due accounts and create payment solutions

Ensure compliance with all applicable collections and consumer finance regulations

Coordinate repossession and recovery processes when necessary

Maintain accurate records and documentation of customer accounts

Analyze portfolio data and report performance metrics to ownership/management

Implement processes that improve payment performance and reduce risk

Qualifications

3+ years of collections or portfolio management experience (automotive finance or BHPH preferred)

Strong knowledge of collections processes and delinquency management

Experience managing or supervising collections staff

Ability to analyze loan portfolios and identify risk trends

Excellent negotiation and customer service skills

Strong organizational and communication abilities

Experience with dealership management systems or collections software is a plus

Why work for Sullivan Motors?

Competitive pay based on experience

Performance-based bonuses tied to portfolio performance

Sick/Vacation & Holiday Time

401K retirement match! (up to 3.5%)

Uniforms and clothing allowance

Growing family oriented company

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