Collections Officer (Work-from-home) - #34947

Company Profile:

Our client is a leading Australian digital marketplace with over 25 years of experience connecting buyers and sellers. The platform offers trusted tools—such as secure messaging, verified listings, and vehicle history reports—to make buying and selling vehicles easier and safer. Beyond cars, it also supports bikes, boats, caravans, trucks, and equipment, combining local market expertise with advanced technology to simplify transactions across the vehicles and machinery market.

As they continue to expand their Philippine-based team, they are seeking to appoint a Collections Officer to support their growing operations. This role is responsible for the effective management of the Accounts Receivable function, with a strong focus on the timely collection of overdue accounts through consistent, professional communication with customers via phone and email. The position also involves accurately allocating customer payments, performing banking and account reconciliations, and supporting broader banking activities within the accounts receivable function.

As a Collections Officer, you will play a key role in maintaining accurate debtor records, resolving account-related queries, and escalating issues when necessary. You will work closely with the broader Accounts Receivable and Billing team to ensure outstanding balances are managed effectively and may also provide support across additional accounts activities as operational needs arise.

Working hours / Job Type:

Monday to Friday, 6am to 3pm Manila time (9am to 5.30pm AEDT), with 7.5 core working hours exclusive of 1 hour break

Location:Work from Home

Duties and Responsibilities:

· Connect with customers to ensure timely collection of all overdue accounts via phone and email

· Allocate daily bank statement payments and perform other billing duties

· Maximise cash flow and minimise Days Sales Outstanding (DSO)

· Collaborate with the national sales team and build strong relationships with customers

· Reconcile customer accounts accurately and efficiently

Requirements:
Must-have Skills / Qualification:

· At least 3 years of experience in billing and collections

· Demonstrated experience in a similar role within a medium to large size organization

· Strong experience in accounts receivable, banking and account reconciliations, and allocation of receipts

· Ability to build relationships with clients to deliver mutually beneficial outcomes

· Empathetic and persuasive communication skills in collections of outstanding debt

· Demonstrated inclusive and interpersonal attributes

Advantageous or Nice-to-Have Skills/Experience:

· Exposure to accounting software such as Netsuite, Salesforce, or ERP