Collections Coordinator (Part-Time)

Welcome to Pioneer Square Brands, a dynamic and innovative company at the forefront of the consumer goods industry. Committed to delivering high-quality products, we take pride in our dedication to excellence, creativity, and customer satisfaction. With a diverse portfolio featuring renowned brands (Brenthaven, Gumdrop, and VAULT), our mobile technology accessories ensure our customers achieve successful technology deployments. Our team comprises passionate individuals united by a shared vision to shape the future of our industry. If you are seeking a challenging and rewarding position in a fast-paced environment where your ideas are highly valued, join us at Pioneer Square Brands and become an integral part of our exciting journey.

Our Core Purpose: We ensure technology works so that people can focus on what matters

Our Core Values:

Genuine and Respectful

Pride in Everything We Do

Excellence through Innovation

Obsessed with Customer Success

Pioneer Square Brands has a global footprint with office locations in High Point, North Carolina, and Manila, Philippines.

We are actively looking for highly motivated professionals with a positive attitude who desire to be part of our growing team.

Collections Coordinator

Department: Accounting/Finance

Location: Silver City, Pasig (Hybrid)

About the Role:

The Collections Coordinator is responsible for managing the accounts receivable process, ensuring timely collection of outstanding invoices, and maintaining strong relationships with clients. This role is critical in supporting the financial health of the organization by minimizing overdue accounts while delivering professional, client-focused communication. The Collections Coordinator will work closely with the Finance and Accounting team to monitor receivables, resolve billing disputes, and contribute to accurate financial reporting.

Key Responsibilities:

Accounts Receivable Management

Monitor and manage client accounts to ensure timely payment of invoices

Send payment reminders, follow-up emails, and make calls to clients as required

Resolve billing disputes and investigate reasons for delayed payments

Document all collection activity and maintain accurate records of client interactions

Collaborate with internal teams (Sales, Operations, Finance) to resolve discrepancies and escalate issues as needed

Reporting & Analysis

Generate weekly and monthly AR aging reports

Track collection metrics such as days sales outstanding (DSO), overdue accounts, and collection effectiveness

Provide analysis and recommendations to management regarding high-risk accounts or recurring payment issues

Support month-end close by ensuring accurate account balances and reporting AR adjustments

Compliance & Customer Relations

Maintain compliance with internal policies, company procedures, and applicable laws

Represent the company professionally in all client interactions

Support customer satisfaction while enforcing payment terms

Qualifications:

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

2–4 years of experience in accounts receivable, collections, or related finance role

Strong understanding of accounting principles, AR processes, and invoice management

Proficiency in MS Excel (pivot tables, lookups) and MS Office suite; experience with accounting software (e.g., NetSuite) preferred

Excellent written and verbal communication skills

Strong organizational skills with the ability to prioritize tasks and meet deadlines

High attention to detail and accuracy

Amenability to work for a three-month contract (20 hours per week)

Competencies:

Communication Skills – Able to communicate clearly, professionally, and persuasively with clients and internal teams

Analytical Thinking – Identifies trends, discrepancies, and potential risks in AR data

Problem Solving – Resolves billing disputes and delinquent accounts efficiently

Attention to Detail – Ensures accuracy in account records, reports, and client correspondence

Time Management & Organization – Prioritizes accounts and tasks effectively to meet deadlines

Adaptability – Adjusts to changing business needs and client requirements

Teamwork & Collaboration – Works effectively within the Finance team and across departments

Success Factors:

Timely Collections

Clean AR aging and reduced overdue balances

Billing Dispute Resolution

Clear and accurate reporting

Strong communication with customers, improved processes and fewer recurring errors

Audit compliance