Collections Agent

About Northlake Financial 

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Why Work for us? 

Northlake understands the needs of its employees.  Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers.  We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.

Office Location: Barrie, ON (This role does not provide remote or hybrid work). 

Purpose of a Collections Agent: 

The Collections Agent is responsible for engaging with customers over the phone to support and guide them through the repayment process. This role requires a strong customer service mindset, creative problem-solving, and the ability to work within policy while applying sound judgment. A successful agent will be results-driven, integrity-focused, and able to work independently in a fast-paced, target-oriented environment. 

Job Responsibilities of a Collections Agent: 

Manage late-stage delinquency accounts by developing repayment strategies tailored to each customer’s situation 

Educate customers and address frequently asked questions with clarity and professionalism 

Deliver outstanding service while meeting or exceeding NorthLake
Financials' performance metrics and collection targets 

Initiate contact with past-due customers via appropriate communication channels and negotiate payment arrangements within approved authority levels 

Apply internal policies and procedures to ensure consistent and fair payment recovery practices 

Evaluate account risks and escalate for further action when necessary 

Accurately document all call activity and customer interactions in the collections system, including promises to pay and agreed-upon timelines 

Ensure compliance with regulatory standards and industry best practices in all collection activities 

Consistently meet individual and team collection goals 

Carry out additional collection-related duties as assigned 

Requirements of a Collections Agent: 

Ability to work flexible hours between 7 am and 9 pm Monday-Saturday 

MUST be able to work evenings and weekends without restrictions 

Effective communication skills both oral and written 

Ability to show discretion in confidential matters   

Must be able to work independently as well as be an effective team member   

Excellent organizational and time management skills 

Qualifications of a Collections Agent: 

High school diploma or equivalent education required 

1-2 years' experience in financial services or collections  

Intermediate skill set in Microsoft 365 applications such as Outlook, Teams & SharePoint  

Compensation:

Base Salary starting at $38,000 annually 

Competitive Commission Structure with performance-based earning potential 

Comprehensive Benefits Package including health and dental coverage 

Employee Assistance Program (EAP) for mental health and wellness support 

Bonusly employee recognition and rewards platform 

Northlake Financial appreciates all interest in this position.  We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission.  This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.  

Northlake is committed to providing reasonable accommodation to applicants with disabilities.  If you require any additional support, email the hiring manager.