Collection Strategy Support Specialist

FLOW is a one-stop, digital credit management company with the mission to promote ethical and responsible collection in Asia, through customer-centric operational processes integrated with artificial intelligence technologies.

We work with global banks, multi-financial institutions, and enterprise companies to recover millions effectively. We understand the challenges both our clients and consumers face when it comes to debt collection and provide support at every stage of the collection lifecycle.

Backed by DEG, SIG, and Integra Partners, FLOW is a leader in ethical, digital collections in Asia, disrupting a multibillion-dollar global industry in non-performing consumer loans. Headquartered in Singapore, we also have offices in the emerging markets of India, Indonesia, and Vietnam.

Core Responsibilities

• Support the implementation, improvement, and management of strategies in the company’s databases to ensure optimal efficiency,
• Daily control to ensure fulfillment of communication strategy logic,
• Ensure strategy execution is conducted correctly,
• Manage and analyze SMS and email dispatches,
• Coordinate and collaborate with the IT department.

Qualifications & Skills

• Bachelor’s degree in a technical or economical field,
• At least 1 year of relevant experience, preferably in collection companies, banks, financial organizations, or telecoms,
• Basic SQL knowledge is a must,
• Proficient in the English language (pre-intermediate / A2),
• Basic Excel knowledge is a must,
• Additional experience in integration and reporting solutions such as SSIS or SSRS will be a plus.

Salary & Benefits

You will get the opportunity to work in a dynamic start-up environment to grow and develop your skills.

• 24 days of annual leave for you to travel and relax,
• Training and development programs for continuous learning,
• Ability to make flexible work arrangements or conduct remote work,
• Company events and activities to meet colleagues from other countries,
• A meaningful career to better the lives of others,
• Opportunities to advance your career horizontally and vertically.

Our Values

We believe that our core values are essential for cultivating a cohesive and high-performing work environment in the company. More importantly, our values reflect our vision of the community that we are striving to foster.

• Ethical• Understanding the importance of our communities through responsible and moral decisions and actions.

• Innovation• Seeking and applying new ideas to ensure efficiency, quality, and the readiness to address current and future needs.

• Integrity• Being truthful, sincere, and free of deceit in our words, actions, and all business dealings.

• Teamwork• Respecting the people in our team and our common goals by ensuring the cultivation of a collaborative and vibrant environment.

• Humility• Remaining grounded to reality regardless of our statuses to recognize the strengths and potential of others.