Coffee Shop team leader

Title: Coffee Shop team leader  

Location: Sunderland SR5 3NS

Salary: £13.40 Per Hour

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a passionate team leader keen to make a name for yourself within the food service industry, we would love to hear from you!

Coffee shop team leader 

Responsible for overseeing the daily coffee shop operations, leading shifts, and training the team to maintain high standards of service and coffee quality.

Operational

•Making sure everything runs smoothly by maintaining operational and safety standards.

•Opening and closing the coffee shop and overseeing full operations

•Manage inventory and maintain high health, safety and hygiene standards (“clean as you go”)

Team Leadership: 

Provide leadership and guidance to the team, including training, and performance management.

•Lead and inspire the team, and train new starters on espresso excellence and customer service standards.

•Assess employee performance, recognising potential, and meeting their training needs as appropriate

•Promoting an inclusive environment where colleagues feel respected, valued, and safe.

• Holding regular team meetings to communicate targets,  required standards, company, and client information

Sales:

• Use initiative to maximise sales, ensuring you can provide our customers with the appropriate knowledge of food items sold throughout.

• Support to achieve financial targets agreed with the client within the budget and monitoring the work of the location team

Customer Service:

•Act as a role model for providing fast, friendly service and resolving customer queries efficiently. 

Quality Control:

• Ensure all beverages and food items meet company quality standard.

•Keep the coffee shop areas and service counters clean and fully stocked. Monitoring the stock in the ambient, chilled and hot service points to keep in line with BaxterStorey health & safety food guidelines

•Meeting statutory and company requirements in Health and Safety, Food Safety, and environmental legislation and procedures

•Monitor, seek and report any necessary dry goods and equipment orders required

•Support to complete stock takes on a weekly basis

Compliance:

•Ensure compliance with health and safety regulations, company policies, and local ordinances at all catering locations.

•Ensure that the location meets statutory and company requirements in Health and Safety, Food Safety and environmental legislation and procedures

•Liaise and support with your team members and ensure best practices are adhered

 

 

 

•Previous experience as a barista with leadership or supervisory experience

•Excellent organisational skills

•An analytical approach to problem solving

•Good negotiating skills

•Ability to work on own initiative

•Excellent communicator at all levels

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.