Coach & Consultant

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Are you an automotive fan? Are you an experienced coach in the automotive field? MSX has the job for you!

MSX is looking for a proactive and enthusiastic Automotive Coach & Consultant to join our team.

The role is focused on monitoring, supporting, and coaching the use of a new tool, providing both operational and advisory support to the Sales area and related departments. The position requires a solid understanding of Customer Journey principles and Sales and Service Processes, with the objective of improving Customer Experience (CE) performance across the network.

Key Responsibilities

• Prepare standard and ad-hoc reports and analyses related to Customer Experience (CE) metrics
• Draft and manage official communications to the sales and service network
• Create and deliver PowerPoint presentations on CE-related topics
• Support the CE department in the analysis and design of incentive schemes
• Design, manage, and deliver virtual coaching sessions (webinars) on CE topics
• Provide hands-on support to the Sales and Service network for the implementation of new projects and tools
• Develop and deliver training modules for internal field staff and the Sales & Service network on CE topics
• Deliver classroom-based behavioral training on soft skills
• Conduct potential analysis and gap analysis

• Advanced knowledge of the automotive industry
• Strong analytical skills to evaluate qualitative sales and service KPIs and translate insights into action plans for continuous improvement
• Proven experience with Dealer Management Systems (DMS) used in the automotive sector
• Excellent knowledge of Microsoft Office, Visual Analytics tools, and database querying
• Ability to analyze complex datasets and define effective solutions

Soft Skills

• Ability to work independently, in groups, and within cross-functional teams
• Strong mindset for sharing insights, reports, and results
• Excellent presentation and public speaking skills
• Strong listening skills and ability to provide structured, constructive feedback

Qualifications

• University degree
• Good command of the English and Italian language

Professional Experience

• Minimum 2 years of experience in data analysis and reporting roles

Additional Requirements

• Availability to travel across the entire national territory

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.