CMG Team Manager

TEAM MANAGER – SALES

ROLE PURPOSE

As a Team Manager, you are fully accountable for your team’s performance, culture, and revenue results.

You lead from the front, set the benchmark, and drive consistent execution across your team. Your focus is on performance delivery, coaching, accountability, and growth. You don’t manage from behind a desk — you build high-performing teams through presence, action, and leadership.

People don’t follow instructions.
They follow standards.
You set the standard.

You will develop talent, optimize daily performance, and ensure your team consistently meets and exceeds targets while delivering an exceptional customer experience.

KEY RESPONSIBILITIES

Own and deliver daily, weekly, and monthly team sales performance

Lead by example on the floor through active coaching and engagement

Train, coach, and develop agents using live support, call reviews, and structured feedback

Drive accountability through clear KPIs, scorecards, and performance expectations

Identify performance gaps and implement improvement plans quickly

Motivate and manage high performance in a fast-paced, target-driven environment

Ensure operational excellence and disciplined execution of company processes

Build a culture of ownership, urgency, and continuous improvement

WE ARE LOOKING FOR LEADERS WHO:

Have 2–3+ years’ experience in high-volume sales, contact centre, or upsell environments

Are results-driven and take full ownership of performance

Communicate with clarity, confidence, and influence

Coach with intent and hold people accountable while remaining professional

Thrive in fast-paced, performance-based environments

Are resilient, competitive, and goal-orientated

Bring energy, structure, and consistency every day

Are flexible and reliable to meet business and shift requirements

ASK YOURSELF:

Do people naturally perform better when you are leading them?

Can you deliver direct feedback while keeping your team motivated?

Do you take ownership of results — good or bad?

Are you driven by targets, numbers, and winning?

Do you want your earnings to reflect your leadership impact?

If you answered yes — this role is for you.

WHAT YOU GET:

A high-performance, growth-focused culture

Clear career progression into senior leadership roles

Competitive base salary aligned with experience

Aggressive commission and performance incentives

Cash prizes, competitions, and recognition programmes

Structured weekday shifts (including Fridays or Saturdays as required)

The opportunity to lead, grow, and earn without a ceiling

FINAL WORD

This role is not for everyone.
It is for leaders who execute, inspire, and deliver results.

If this is for you send your resume to [email protected] & [email protected]