Cluster Lead, UK - PPS Cluster

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.

WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.

Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.

Why we're hiring:

This role will have end to end accountability and responsibility for all aspects of Production PR and Specialist Agencies (PPS) TechOps across the cluster’s operating companies. Included are all aspects of the support required, managing agile teams in a matrix that can deliver and maintain services and solutions to the business and supporting WPP ET ’s operational and transformation priorities.

What you'll be doing:​

• Form and execute the Enterprise Technology operations strategy within PPS, in line with the overarching Technology Operations and WPP ET strategy. ​

• Liaise with Cluster Directors, Senior Director of Tech Ops, and wider Tech Ops management team to translate business priorities into ET initiatives. ​

• Identify technology opportunities to boost business processes, enhance efficiency, and drive innovation. ​

• Manage the Tech Ops budget for optimal resource allocation and cost-effectiveness. ​​

• Manage day-to-day operations of all PPS cluster Tech Operations including cloud, infrastructure, network, and overall support. Strong focus on transformation initiatives, vulnerability management and driving efficiency.​

• Deliver secure, reliable, high-quality Tech Operations services and reporting to ensure that all services meet defined SLAs and performance targets. Balancing the demands and priorities of branding with the available resourcing across the regional teams ​

• Drive improvement initiatives to optimise and enhance service quality while reducing overall costs. ​​

• Lead a team of professionals in a matrix, fostering a culture of collaboration, accountability, and high performance. ​

• Set goals, provide direction, and empower team members to maximise their potential. ​

• Mentor and coach team members in technical skills and leadership. ​​

• Build and maintain robust relationships with key stakeholders including business leaders, ET colleagues, and external vendors. ​

• Provide regular updates to stakeholders on ET operations, projects, and initiatives. ​

• Manage stakeholder expectations and ensure needs are met in a timely and efficient manner. It's crucial to list individual and shared.

Who you'll be working with:

• CIO, Tech Ops ​

• Senior Director of Tech Ops ​

• Cluster Tech Ops Directors ​

• Regional Tech Ops Directors ​

• Wider Tech Ops team ​

• Cluster & Agency CIOs ​

• Agency C-suite ​

• Senior People Partner (TechOps)

What you'll need:

• Strong Infrastructure & Service Management experience managing agile matrixed teams across small, mid and enterprise size customers including solutioning and operations of Distributed, Connectivity and Cloud services. ​

• Good relationship building, collaboration and influencing skills in a matrix organization with ability to operate at CxO level and with senior ET & non-ET stakeholders. ​

• Ability to manage people in a matrix orientated environment with onshore, offshore and multiple 3rd party delivery environment.​

• Good financial & commercial awareness and proven ability in being able to translate financial data into business activities and conclusions. ​

• Demonstrable decision making, problem-solving, lateral thinking and analytical skills

• Strategic thinker with a strong operational background, possessing a deep understanding of IT infrastructure, service delivery. ​

• Deep understanding of IT infrastructure components, including servers, networks, storage, databases, and cloud technologies. ​

• Strong knowledge of IT service management frameworks.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?

#LI-Hybrid

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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