Cluster Director eCommerce & Distribution

Minor Hotels is at the heart of the world’s most exciting cities, nestled on the world’s most beautiful beaches, and hidden within the most remote jungle retreats. Let us show you the world, from seamless city stays to exclusive safari lodges and luxury resorts on private islands.

Savour world-class dining at our collection of Wolseley restaurants, or sip cocktails with trendy socialites at SEEN. Embrace holistic wellness through revitalising therapies, or embark on the journey of a lifetime by train, luxury cruise or private jet.

Wherever your adventure takes you, we’re there. Discover the world with Minor Hotels.

Why this job exists

The scope of this job is to ensure we are competitively represented on our brand and

product on all Digital channels, Online or Digital media. This role will serve the needs of the

business, our guests, and our colleagues by developing and implementing key distribution

and eCommerce strategies to optimize all the distribution channels and digital advertising

channels.

• To serve the growing needs of the business and individual hotels by:
• Assist Minor's Hotels' long-term Digital Strategy in line with corporate initiatives.
• Ensuring optimal content of Minor Hotels and or properties as designated in all relevant
• electronic distribution channels.
• Assisting in establishing best practices to manage Online Travel Agents.
• Coordinating partner agencies, the execution of all eCommerce activities, and assisting with
• regional marketing strategies.
• Developing and optimizing the online content to maximise ranking/visibility of the
• property on various search engines and channels, and Anantara.com.
• To conduct the feasibility study, ROI, and to suggest ways of improving ranking and revenue
• generation over e-channels.
• Measuring, analyzing, and reporting eCommerce performances and suggesting tactics
• improvements, and new activities.
• At Minor Hotel Group, we are proud to represent our hotel and our country to guests from all over the world.

Key Duties and Responsibilities

Electronic Distribution

• To implement Minor Hotel's long-term Electronic Distribution Strategy working in line with corporate/regional guidelines.
• To implement the global and regional strategy for online travel agents to represent hotels and to implement SOPs for various International & Regional Online Travel Agents covering commercial terms, top source and guest geography markets, content management procedures, billing & payment information, etc, plus tracking procedures and connectivity issues.
• To monitor and report on the hotels’ effective use of electronic distribution tools and procedures in areas of business intelligence to maximize the competitive advantage in the marketplace.
• Manage the channel manager and the interfacing of new channels in conjunction with the revenue and reservations team.

E-Commerce

• Coordinate the development of e-Commerce tactics for the property in line with corporate guidelines, including SEO, SEM campaign preparation and analysis. Advise hotel and measure and report on results.
• Implement best practice rules to optimize content (images, content, links, and accurate translations) relevancy, accuracy and performance on brand.com website and work with the Marketing & Communications team on corrective actions.
• Support the website functionality for the development and sending of consumer and trade emailing or RFP and make sure all functionalities are working properly and test the response.
• Develop measure and optimize ROI on new traffic generating channels.

• Bachelor’s Degree in Business Administration, Marketing, eCommerce, Hospitality Management, or a related field.
• 8–12+ years of progressive experience in eCommerce, digital marketing, or distribution in hospitality, travel, or a similar industry
• 3–5 years in a senior leadership or multi-property role (for cluster positions).
• Experience with channel management, OTA platforms (e.g., Booking.com, Expedia), and revenue management systems.
• Proven track record of driving online revenue growth and managing digital performance metrics.

Collaboration:

• They can plan and prioritise work to achieve targets and
• deadlines
• They can effectively support and supervise other members of the department to
• achieve business results.
• They have a proven ability to negotiate to achieve a desired outcome.
• They have a proven ability to communicate effectively and professionally using
• written and spoken English.
• They are highly financially literate and proficient in business financials

Delivering Results:

• They are committed to meeting and exceeding all performance standards
• They constantly look to develop their professional skills and abilities
• They perform job tasks in line with established policies and procedures. They
• Always try to provide a top-quality experience to all our guests.