Cluster Assistant Sales Director - Government & Royalty GCC - Raffles & Fairmont The Red Sea

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.

1. Position Summary

The Cluster ADOS - Government & Royalty is a highly specialized and confidential role 

responsible for generating and managing all business related to government travel, 

diplomatic missions, royal families, and ultra-high-net-worth individuals requiring royallevel protocols. This position demands an exceptional level of discretion, cultural 

sensitivity, and an existing network within these exclusive circles. The individual will be the 

resort's ambassador for this elite segment, curating utterly bespoke experiences and 

negotiating complex, high-stakes contracts while maintaining the utmost confidentiality 

and security.

2. Essential Functions & Core Responsibilities

Strategic Relationship Management & Protocol

• Develop and nurture long-term relationships with key contacts in government 

  entities, embassies, consulates, royal diwans (courts), and family offices within 

  GCC.

• Possess an expert understanding of international and regional diplomatic protocols, 

  royal hierarchies, and cultural nuances to ensure all interactions are conducted with 

  appropriate respect and formality.

• Serve as the single point of contact for all communications, always ensuring 

  absolute discretion and confidentiality.

  Bespoke Sales Process & Itinerary Curation

• Manage the entire sales process for highly complex and confidential bookings, 

  which often involve extensive entourages, specific security details, and unique 

  logistical requirements.

• Curate and present completely customized proposals for entire wings, villas, or full 

  resort buy-outs, including detailed itineraries, security plans, and highly 

  personalized amenities.

• Coordinate with all operational departments (Security, F&B, Housekeeping, Spa, 

  Butlers) to design and execute flawless, one-of-a-kind experiences that anticipate 

  and exceed every guest need.

 

Contract Negotiation & Compliance

• Expertly negotiate and manage complex contracts that include specialized clauses 

  for security, privacy, force majeure, and diplomatic immunity.

• Have a deep understanding of government per diem rates, billing procedures (e.g., 

  direct billing to embassies, payment against letters of credit), and compliance 

  requirements.

• Ensure all financial transactions are handled with accuracy and discretion, adhering 

  to strict internal and external audit trails.

Market Intelligence & Networking

• Maintain an impeccable network of contacts and actively leverage it to generate 

  new business within the government and royal circles.

• Continuously gather intelligence on market trends, competitor activity, and the 

  movements of key figures within the segment.

• Represent the resort at high-level diplomatic functions, national day celebrations, 

  and exclusive industry events.

• Conduct a minimum of [15-20] proactive, targeted sales calls and schedule [15-

  20] face-to-face client meetings per week with key decision-makers 

  Internal Coordination & Security Liaison

• Act as the primary liaison between the guest's security team and the resort's 

  security and management team, facilitating thorough advance planning and risk 

  assessments.

• Conduct pre-arrival briefings with all relevant resort departments to ensure 

  complete readiness and understanding of all protocols and requirements.

• Manage all aspects of the pre-arrival process, including but not limited to vetting of 

  staff, privacy controls, and specific suite preparation

Mandatory:

• Bachelor’s degree in International Relations, Business Administration, Hospitality, or a related field. Master’s      degree is a plus.

• A minimum of 5 years of experience in ultra-luxury hospitality sales, with at least 3 years specifically focused      on the Government, Diplomatic, and Royalty segment.

• A verifiable, extensive, and portable portfolio of high-level contacts within government agencies, royal families,   and diplomatic corps, particularly within the GCC and other key international markets.

• Efficiency experience in handling UHNWI and Royal Families.

• Impeccable professional references that can attest to discretion and performance.  

Highly Desirable:

• Previous experience working in a palace hotel or a resort renowned for hosting royalty and heads of state.

• Formal training in international protocol and security coordination.

• Fluency in Arabic is essential. Fluency in additional languages (e.g., French, English) is a significant             advantage.

• An existing security clearance is highly advantageous.

4. Key Competencies & Behavioral Indicators

• Utmost Discretion & Confidentiality: Unquestionable integrity and the ability to handle sensitive information     with the highest level of confidentiality.

• Cultural Savvy & Diplomacy: Deep respect for and understanding of diverse cultures, traditions, and protocols. 

Possesses exceptional tact and grace under pressure.

• Executive Presence: The poise, professionalism, and communication skills to interact confidently with   ambassadors, royalty, and C-suite executives.

• Bespoke Service Mindset: An innate ability to anticipate unexpressed needs and curate highly personalized,   flawless experiences.

• Crisis Management: Remains calm, composed, and solution-oriented in high-pressure situations with complex   logistical challenges.

• Resilience & Patience: Understands that sales cycles are long and relationship-based, requiring persistent   and respectful nurturing.

5. Performance Metrics (KPIs)

Performance will be measured against highly specialized goals:

• Achievement of Total Revenue Goal for the segment (often the highest ADR and total revenue per guest)

• Number of Successful VVIP & Royalty Visits hosted without incident

• Client Confidentiality & Satisfaction: Measured through direct feedback from principals and their offices; zero   breaches of privacy.

• Account Penetration & Growth within assigned portfolio of key accounts and royal households.

• Repeat & Referral Business from existing high-profile contacts.

6. Working Conditions

• This role operates with an exceptionally high degree of autonomy and confidentiality.

• Must be respond to the needs and inquiries of this clientele, which may operate outside of standard business   hours.

• This position is based in Riyadh but requires travel for the Red Sea / resort as per the management decision   and business needs

• Travel may be required for key client meetings or to accompany high-profile site inspections.

• Success is measured not only in revenue but in the flawless execution of visits and the strengthening of the   resort's reputation within this elite segment

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.