Club Millesime Supervisor

Discover the Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform, an elegant fusion of expert knowledge and tailored development, ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.

As the Club Millesime Supervisor, you will play an essential role in demonstrating the “Passion for Excellence” through serving our guests with flair and professionalism, ensure all guests are provided with personalised service and embody the art of French hospitality through a “can do” attitude. Other duties include, but not limited to:

• Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. 
• Ensure personalised, efficient, luxury service is provided to all guests.
• Promote a healthy working relationship with all departments in a bid to ensure all possible information is communicated, in the best interests of the guest’s and the hotel’s operations.
• Constantly strive to initiate new concepts and procedures to ensure that Club Millesime provides exceptional, personalised service to our guests.
• Embody the art of French hospitality through a “can do” attitude.
• Assist with responses to Trip Advisor, Trust You, Medallia and guest comment cards on a daily/weekly basis.
• Work with the Director of Culinary and Food and Beverage Manager for updates and enhance the service and food offerings in Club Millesime.
• Ensure the presentation of Food & Beverage within Club Millesime is of a high, luxury service standard.
• Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. 
• Attend morning briefings, groups meeting, payroll, hotel inventory meeting as well as coverage for our committees incase our department representative cannot be present.
• Assist Club Millesime Manager with the financial aspects in Club Millesime such as budgets, stock take, payroll, PNL and forecast.
• Assist with training and development of the team.
• Assist in creating rosters to fit the business needs in a two week in advance bracket at minimum. 

• Highly motivated with a keen eye for detail, delivering excellence in every task.
• 1–2 years in a similar role, bringing hands-on expertise and a proactive approach.
• Experience in a luxury hotel environment is a plus, bringing polished service and refined guest interactions.
• Strong verbal and interpersonal skills to engage guests and team members with confidence.
• Always present a professional, polished image that reflects the prestige of the Sofitel brand.
• Ability to work a rotating roster, including weekends and public holidays, to ensure seamless operations.

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.