Cloud Support Engineer

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.

But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

Company Description

MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people.

Job Description

The Role:

The Role: The Cloud Systems Engineer will be responsible for providing support to customers for Cloud environments and applications.

Your Focus:

· Day-to-day management of the MicroStrategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.

· Implementation of Customer change requests in compliance with the Change Control regime.

· Incident response including troubleshooting the infrastructure-related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.

· MicroStrategy Platform administration.

· Maintaining high-quality documentation for all related tasks.

Required Experience and Skills

· 2+ years of experience in a related field with a proven track record of consistently exceeding corporate objectives

· Hands-on experience with AWS and/or Azure cloud computing services.

· Experience with networking fundamentals like VPNs, DNS, TCP/IP, UDP, etc.

· Practical experience managing, analyzing, troubleshooting, and providing solutions for technical critical customer issues

· Must possess an enthusiastic personality and foster a positive work environment

· Strong written and verbal communication skills

· Well organized with effective time management skills

· Ability to work independently

· Attention to detail

· Able to support MicroStrategy customers during their working hours

· Must be available to be on call for after-hours and weekends on a rotational basis

· Certifications: AWS Associate Solution Architect and/or Azure Fundamentals

· Familiarity with infrastructure, virtualization, security and networking

· Knowledge of Containerization solutions (Kubernetes and Docker)

· Hands-on experience with Scripting/CI-CD languages such as Python, Terraform, Ansible, Chef, Puppet, CloudFormation etc.