Cloud Security Support Analyst

Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell💡

We are seeking a Cloud Security Support Analyst with around 3 years of experience to support the day-to-day security operations of our cloud environments and internal infrastructure.

This role focuses on monitoring, operational support, incident handling, and maintaining secure configurations across Foodics’ cloud platforms and services.

You will act as a key member of the Cloud Security Operations function, helping protect our systems, respond to alerts, support internal teams, and ensure our infrastructure remains compliant, secure, and resilient.

What Will You Do❓

1. Cloud Security Operations

• Monitor security posture across Foodics’ cloud environments (AWS and other platforms)
• Review and respond to security alerts, risks, and misconfiguration findings
• Assist in maintaining secure cloud configurations and hardened baselines
• Support day-to-day operational security for:
• Compute instances
• Storage services
• Networking and firewalls
• IAM & access controls

• 2. Security Monitoring & Incident Support
• Monitor logs and alerts from:
• SIEM platforms
• Firewalls and WAFs
• Cloud-native security tools (Security Hub, CSPM, CNAPP, etc.)

• Investigate suspicious activity and escalate incidents when required
• Log analysis
• Evidence collection
• Initial triage

• Participate in incident response and post-incident reviews
• Contribute to documentation and lessons learned

3. Identity & Access Support

• Support IAM-related tasks:
• User provisioning and deprovisioning
• Role and permission reviews
• MFA enforcement
• Access troubleshooting

• Assist with SSO, PAM, and directory services management
• Ensure least-privilege access and proper segregation of duties

4. Infrastructure & Endpoint Security Support

• Assist with server and endpoint protection operations:
• Asset inventory and tracking
• Vulnerability scanning and reporting
• Patch coordination
• Endpoint protection alerts

• Support configuration and monitoring of:
• Firewalls
• Security groups
• VPN and remote access solutions

5. Compliance & Documentation

• Support audits by gathering security evidence and reports
• Maintain operational procedures and security documentation
• Track remediation of risks and findings
• Help ensure compliance with internal policies and standards (ISO 27001, PCI-DSS, etc.)

6. User & Technical Support

• Act as a point of contact for cloud security-related support requests
• Guide internal teams on secure cloud and infrastructure usage
• Troubleshoot security tools, access issues, and configuration problems
• Collaborate with Engineering, DevOps, and Product teams to improve security posture

What Are We Looking For❓

• Experience in securing multi-cloud environment from a Fintech or similar
organization.
• Working knowledge on these two public cloud providers: Amazon Web Services (AWS) or Oracle Cloud Infrastructure (OCI).
• Understanding of:
• Cloud IAM concepts
• Networking basics (VPCs, subnets, WAF, firewalls, VPNs, DNS)
• Linux and/or Windows server fundamentals
• Cyber Threat Intelligence (CTI)

• Experience with:
• Security monitoring (SIEM) and SOAR tools
• Vulnerability scanning tools
• Cloud logging and alerting systems

• Basic knowledge of containers, Kubernetes and cloud-native services.
• Familiarity with security best practices and common threats.
• Ability to follow processes and work in structured environments
• Team player with a security-focused mindset.
• Ability to handle incidents calmly under pressure.
• Good communication and documentation abilities.

Preferred Qualifications:

• Bachelor’s Degree in Computer science, Engineering or Cybersecurity
• Previous role such as Cloud Security specialist, IT Security Support, or SOC/Coud Support with a minimum of 3 years’ experience.
• Having any of these industry certifications:
• CompTIA Security+ or Cloud+
• (ISC)² Certified in Cybersecurity
• Microsoft Security Operations Analyst Associate
• CSA Certificate of Cloud Security Knowledge (CCSK)
• Able to drive SIEM platforms (Splunk, Sentinel, QRadar, LogRythm) and EDR
(CrowdStrike, SentinelOne, Defender, TrendMicro).

• Experience in managing and support for PAM platforms (Teleport or BeyondTrust), additional to Identity & Access Management (IAM) such as OKTA, Microsoft Entra, Microsoft Active Directory.
• Audit and compliance such as ISO 27001, NCA, SAMA CSF or PCI-DSS.
• Familiar with Ticketing Systems (Jira, ServiceNow etc.)

What We Offer You❗
We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.