Cloud Operations Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Law enforcement agencies around the world rely on the platforms we operate to manage digital evidence and run mission-critical public safety workflows. When our cloud runs well, officers and investigators can do their jobs. That's the bar.

You'll join the CloudOps team running these platforms on Azure Public and Azure Government Cloud. The work is operational, hands-on, and high-stakes, with real room to shape how we use automation and AI to run cloud at scale.

How will you make an impact?

• Deploying and validating application environments, executing releases, and managing change with discipline

• Running core Azure services in production: VMs, App Services, Storage, Azure SQL, networking, IAM, and Azure Monitor / Log Analytics

• Handling the operational work that keeps platforms reliable: patching, scaling, backups, DR validation, and access management

• Leading incident response and root cause analysis when things break, and writing the runbook so the next person doesn't have to relearn it

• Building automation that removes toil, with PowerShell, Bash, and CI/CD pipelines through Azure DevOps

• Participating in 24×7 on-call rotations as part of a global operational model

• We're not adding "AI" to a job description for keywords. Our CloudOps function is actively building AI-driven workflows for alert triage, knowledge management, deployment automation and operational intelligence using Azure OpenAI and Copilot capabilities.

• We want engineers who see AI as a practical tool to reduce MTTR, cut noise, and scale operations, not just a technology to read about. If you've shipped automation that measurably improved reliability or reduced manual effort, that experience will stand out.

Have you got what it takes?

• 2–4 years operating Azure in production, ideally including Azure Government Cloud

• Strong hands-on experience with Azure compute, storage, networking, App Services, Azure SQL, and Azure Monitor

• Real troubleshooting skills across infrastructure, OS, network, and application layers

• Windows and/or Linux server administration

• Scripting in PowerShell, Bash, or Shell

• Working knowledge of CI/CD with Azure DevOps

• Familiarity with ITIL: incident, change, and problem management

• Comfort working in a fast-paced, on-call environment supporting mission-critical workloads

• Experience with Terraform, ARM, or Bicep

• AKS or container-based workloads

• Grafana, Kibana, or Application Insights

• Cloud cost optimization and governance experience

• Azure security best practices

• Hands-on experience implementing AI-assisted operations, intelligent alerting, or automation that reduced manual effort

• AZ-104 (Azure Administrator Associate)

• AZ-900 (Fundamentals)

• AZ-500 (Security Engineer) and AI-900 are a plus

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10845

Reporting into: Tech Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.