Cloud Infrastructure Engineer (L2 Endpoint and Device Management)

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an individual who is familiar with Endpoint and Device Management! If you're being shortlisted, we will be offering a direct of 2 year contract with us.

Responsibilities:

• Operate and maintain Microsoft Endpoint Configuration Manager (MECM) for software deployment, patch management, and device compliance.
• Perform imaging and reimaging tasks for desktops, laptops, and servers, ensuring standardization and security compliance.
• Provision new and existing endpoints and servers, including installation, configuration, and lifecycle management.
• Manage and troubleshoot Active Directory Group Policies (GPOs) to ensure optimal performance and compliance.
• Provide Level 2 support for desktop, hardware, software, and network-related incidents.
• Perform Quality Assurance testing for changes to end users’ equipment (e.g. security patching, application version upgrade, etc.)
• Collaborate with the IT support team to resolve escalated issues and coordinate with vendors for hardware repairs when necessary.
• Hands-on experience with Windows 10 and latest Windows 11 technology.
• Evaluate and propose hardware and software upgrades (e.g. Tech Refresh) to end user equipment
• Good understanding of VDI Technology
• Maintain accurate documentation of processes, configurations, and troubleshooting steps
• Excellent problem-solving, analytical, and multitasking skills.

Requirements:
• Minimum 3 years of relevant experience in a desktop support or IT infrastructure role.
• Proven hands-on experience with Microsoft MECM (SCCM), including deployment and troubleshooting.
• Strong understanding of Active Directory and Group Policy management.
• Experience with quality assurance testing and processes
• Proficiency in Windows OS installation, configuration, and support.
• Solid Level 2 troubleshooting skills across hardware, software, and basic network issues (e.g., DNS, DHCP, TCP/IP).
• PowerShell scripting experience required.
• Certifications such as Microsoft Certified: 365 Endpoint Administrator, ITIL v4 foundation is a plus
• Strong communication skills with a service-oriented mindset.
• Experience in a government or regulated environment is a plus.

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

Benefits:
• A wholly-owned subsidiary of GovTech.
• Additional Leaves such as Family Care and Birthday Leave!
• An attractive yearly training budget and annual performance bonus