Cloud Engineer – Unix: Azure (IGT1)

IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates. We’re also proud to be a sister company of IFS, Sri Lanka’s largest and most established technology company. 

At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class product and services, and create long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. 

With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. 

Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives.

About Rhapsody:

Rhapsody Health is at the forefront of revolutionizing healthcare with cutting-edge technology that drives meaningful change. Our platform empowers healthcare providers and patients to enhance care delivery and streamline processes, making a tangible impact on the healthcare landscape. As a B Corporation, we are deeply committed to balancing purpose with profitability, and our global team spans countries including Canada, Spain, Switzerland, the United Kingdom, the United States, New Zealand and Sri Lanka.

We are seeking Staff Developers to join our mission of transforming healthcare through innovation and excellence. In this role, you'll be instrumental in advancing our world-class healthcare solutions, collaborating closely with product, design, and engineering teams in a dynamic, outcome-focused environment. If you’re passionate about making a difference and thrive in a collaborative setting, we invite you to be part of our journey to redefine healthcare for the better.

The Cloud Engineer – Azure focuses on the deployment, operation, and troubleshooting of Azure cloud services with a strong emphasis on Unix/Linux systems and networking. You will build and support secure, resilient connectivity and platform services covering VNets, routing, private access, load balancing, and hybrid connectivity (VPN/ExpressRoute) while partnering with SRE, Security, Engineering, Product Support, and customer teams across US/UK/APAC time zones. Success requires hands‑on Azure depth, Linux administration, IaC automation, and crisp incident handling in a 24×7 environment.

Key Responsibilities

• Provision, configure, and operate Azure resources: VMs/VMSS (Linux), VNets/Subnets, NSGs/ASGs, UDRs/route tables, Private Link/Private Endpoints, Application Gateway, Azure Load Balancer, Azure Firewall, Bastion, Azure DNS, Storage.
• Implement hybrid connectivity patterns: site‑to‑site VPN (IPsec/IKEv2), ExpressRoute, vWAN, and hub‑and‑spoke designs.
• Apply RBAC, Managed Identities, and Key Vault for secrets and certificate lifecycle.

• Build and maintain infrastructure using Terraform (azurerm) and/or Bicep, with Azure CLI and Git‑based workflows.
• Write or extend Bash/Python scripts to automate builds, validations, patching, and operational checks; contribute to reusable modules/patterns in CI/CD.

• Monitor health with Azure Monitor, Log Analytics/KQL, Application Insights, and Network Watcher (Connection Monitor, NSG flow logs, packet capture).
• Perform deep troubleshooting across Linux OS, networking (routing/NAT/DNS/TLS), private connectivity, load balancing, and platform services; create clear diagnostics and timelines.

• Coordinate maintenance windows, patching, and compliance activities; maintain auditable SOPs/runbooks/diagrams and follow change/incident/problem processes.

• Work directly with customer IT/network teams to plan connectivity (VPN/ExpressRoute), execute cutovers, and resolve issues; communicate trade‑offs clearly.
• Collaborate with SRE/Engineering to improve observability, resiliency, and cost efficiency; assist Support with Azure/network‑centric cases.

• Participate in the global on‑call rotation for P1/P2 incidents; ensure accurate ticket hygiene and clean shift handoffs.
• Contribute to post‑incident reviews, knowledge base updates, and continuous improvement initiatives.

Required Qualifications

• 2-3 years in Cloud Engineering/Operations, DevOps, or SRE roles supporting production systems.
• Hands‑on Azure experience across compute, networking, identity, and platform services (VM/VMSS, VNet, NSG/ASG, Route tables, Private Link/PE, App Gateway/LB, Firewall, DNS).
• Strong Unix/Linux administration (system services, networking, security hardening, performance tuning, logs).
• Solid networking fundamentals: TCP/IP, routing (static/BGP), NAT, ACLs/firewalls, DNS, TLS/PKI, IPsec; packet analysis (e.g., tcpdump, Wireshark).
• Proficiency with Terraform/Bicep, Azure CLI, and Bash/Python; Git and change control discipline.
• Experience in follow‑the‑sun/24×7 environments with on‑call participation.
• Excellent written and verbal communication for global and customer‑facing work.

Preferred Qualifications

• Certifications (one or more): AZ‑104 (Administrator), AZ‑700 (Network Engineer), AZ‑305 (Solutions Architect), Linux (RHCSA/RHCE), HashiCorp Terraform Associate, CCNA/CCNP.
• Familiarity with AKS, NGINX/Ingress, Ansible, and container networking concepts.
• Exposure to SIEM/EDR/Defender for Cloud and incident response workflows.
• Experience with enterprise healthcare SaaS or integration engines is a plus.

Shift & On‑Call Expectations

• Assigned shift aligned with global operations; occasional adjustments for maintenance/projects.
• Participation in rotational on‑call for P1/P2 events per local policy (comp/time‑in‑lieu as applicable).
• Precise handoffs and status updates at shift boundaries.

Education

• College degree in Computer Science, Information Technology, or a closely related field preferred
• Demonstrated, relevant experience may be substituted for a degree
• Azure certifications preferred (e.g., AZ‑104, AZ‑700, AZ‑305)

We champion flexibility and hybrid work options to support varying lifestyles and personal needs. At the same time, we value the power of in-person collaboration to build community, spark innovation, and strengthen connections. Our approach ensures you can work in ways that suit you best while still engaging with colleagues to share ideas and grow together. #LI-Hybrid #LI-DNP