Cloud Desktop Support Technician (Remote - LATAM)

Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with seven specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.

Looking to advance your IT career and focus your skills on cloud infrastructure? As a Cloud Desktop Support Technician, you will play a critical role in the success of Atmosera’s Azure Managed Services division. Building on your experience as a systems administrator or desktop support technician, you will serve as a key point of contact for client technical issues, ensuring stability and efficiency within hybrid cloud environments.

This is a customer-facing role that requires a blend of traditional desktop troubleshooting and modern Azure administration. You will work closely with IT professionals and business stakeholders to resolve complex issues across the Microsoft 365 and Azure stacks.

What You'll Do:
• Desktop & Productivity Support
• Modern Endpoint Management: Install, configure, and troubleshoot client workstations and applications using Microsoft Intune, Autopilot, and SCCM.
• Email & Collaboration: Act as a primary resource for Microsoft 365 and Exchange Online support, including mail flow, permissions, and client-side Outlook troubleshooting.
• Migration Support: Provide technical execution for Email Migrations (Tenant-to-Tenant or On-Prem to M365) and assist with data transitions to SharePoint and OneDrive.
• Identity Management: Manage and troubleshoot user identities in Azure Active Directory (Entra ID) and local Active Directory environments.
• Technical Support & Azure Operations
• Incident Resolution: Monitor, analyze, and resolve incidents across Azure and vSphere platforms.
• Resource Administration: Install and administer customer resources in Azure, including VMs, storage, and networking components.
• Patch Management: Perform patch remediation, including manual updates and troubleshooting for Windows and Linux operating systems.
• Network Connectivity: Manage VPN configurations, firewalls, and client-side connectivity issues.
• Continuous Improvement & Communication
• Service Excellence: Communicate technical issues and resolutions in clear, business-focused language in both English and Spanish.
• Documentation: Contribute to internal and client-facing knowledge bases (SOPs) and client-specific runbooks.
• Automation: Assist in driving efficiency through the use of PowerShell for task automation.

The Skills You'll Need:
• Technical Expertise
• Desktop Management Tools: Proficiency with common RMM and remote support tools (e.g., ScreenConnect, LogMeIn, Kaseya, or ConnectWise).
• Microsoft 365: Strong understanding of the M365 admin center and productivity suite.
• Analytical Skills: Ability to analyze system logs and telemetry to identify root causes.
• Language & Client Focus
• Bilingual Communication: Business Professional fluency in English and Spanish (Written and Verbal) is required to support our diverse client base.
• Adaptability: Comfort operating in a fast-paced environment while managing multiple ticket priorities.
• Qualifications
• Experience: 1+ years of systems administration or desktop support experience (MSP background strongly preferred).
• Email Migrations: Proven experience supporting or executing email migration projects.
• Cloud Exposure: Hands-on experience with Azure administration and M365 management.
• Language: Must be bilingual (English/Spanish).
• Networking: Familiarity with VPNs, firewalls, and basic networking troubleshooting.

Preferred Certifications:
• Desktop & M365:
• MS-900: Microsoft 365 Fundamentals
• MD-102: Microsoft 365 Endpoint Administrator (Highly Preferred)
• Azure:
• AZ-900: Microsoft Azure Fundamentals
• AZ-104: Microsoft Azure Administrator

This is a contractor position in the United States with the ability to work from home but may require travel to a client site.

Atmosera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.