Cloud and Infrastructure Lead

Who we are: At Arkana Laboratories, everyone has an important role to fill. Come join us and be a part of a team dedicated to making life better for those who need it most.

This place is packed with super-smart people who do their best work together. We work hard every day to advance our understanding of disease and provide world-class care to our patients in hopes of leaving our corner of the world a little better than we found it. While we are committed to improving the lives of thousands of patients, we never lose sight of the realization that they are the reason we get to create change in our field.

Built on generosity, teamwork, and the freedom to try new things, we take great pride in our work. Great ideas come from everywhere in this company and we celebrate each success and failure for the opportunity it gives us to keep reaching. For more than twenty years after our founder, Dr. Patrick Walker, wrote his goals on the back of a napkin, our people, culture, and values have remained strong.

About the position: As the Cloud and Infrastructure Lead, you will drive operational excellence and technological advancement within our infrastructure team while leading the transition from on-premise legacy systems to cloud-native healthcare platforms. This role combines deep technical expertise with team leadership, ensuring our high-performing infrastructure team delivers exceptional services to support Arkana's medical practice operations, Clinical Trials business line, and custom applications like Arkana Connect. The Cloud and Infrastructure Lead will oversee 2 infrastructure team members while maintaining hands-on involvement in cloud engineering, network operations, and healthcare infrastructure functions.

Leadership & Team Management

• Lead and mentor a team of 2 infrastructure engineers (on-premise systems administrator and cloud engineer)

• Conduct regular 1:1s and team meetings to provide guidance, feedback, and professional development

• Foster a collaborative culture focused on innovation, technical excellence, and healthcare compliance

• Participate in strategic planning for infrastructure growth and technology roadmap development

• Drive adoption of modern DevOps practices and cloud-native technologies across the team

Cloud Strategy & Technical Operations

• Lead cloud architecture design and implementation for healthcare applications and data platforms

• Oversee day-to-day operational activities across internal and healthcare infrastructure environments

• Drive migration strategy from on-premise infrastructure to cloud-native solutions (AWS preferred)

• Ensure proactive monitoring, maintenance planning, and execution of infrastructure tasks

• Design and implement scalable, secure cloud infrastructure supporting Arkana Connect and analytics platforms

• Establish cloud governance, security frameworks, and compliance standards for healthcare data (HIPAA)

Service Delivery & Problem Resolution

• Serve as the primary escalation point for complex technical issues and infrastructure incidents

• Lead incident response, troubleshooting, and root cause analysis efforts

• Manage change management processes and coordinate with stakeholders on infrastructure updates

• Collaborate with development and operations teams to ensure infrastructure solutions meet business requirements

• Support Clinical Trials infrastructure requirements and specialized healthcare system integrations

Platform Engineering & Continuous Improvement

• Design and maintain CI/CD pipelines, deployment automation, and infrastructure monitoring

• Drive continuous improvement of tools, processes, and automation initiatives

• Define and monitor key performance indicators (KPIs) for infrastructure operations

• Implement and optimize cloud security, backup, disaster recovery, and business continuity solutions

• Champion Infrastructure as Code (IaC) practices and automation across all infrastructure components

Strategic Technology Leadership

• Provide technical expertise and recommendations on emerging technologies and best practices

• Contribute to vendor evaluations and technology selection decisions

• Collaborate with Director of Engineering on infrastructure budget planning and technology roadmap

• Support data hygiene initiatives and legacy system migration projects

• Partner with development teams to optimize application deployment and performance in healthcare environments

• Other duties as assigned

You should have:

Required Experience:

• 5-8 years of progressive infrastructure/systems engineering experience with 2-3 years in leadership or senior technical role

• Proven experience leading cloud migration projects from on-premise to cloud environments

• Experience leading small teams and managing complex technical projects in healthcare or regulated environments

• Strong background in cloud platforms (AWS strongly preferred, Azure or GCP acceptable)

• Healthcare, medical practice, or regulated industry experience strongly preferred

• Hands-on experience with hybrid cloud/on-premise infrastructure management and ITIL processes

Required Technical Skills:

• Expert-level knowledge of cloud platforms (AWS, Azure, or GCP) with strong preference for AWS

• Proficiency with Infrastructure as Code tools (Terraform, CloudFormation, ARM templates)

• Experience with containerization technologies (Docker, Kubernetes) and orchestration platforms

• Strong knowledge of CI/CD pipelines, automation tools, and DevOps practices

• Understanding of network architecture, security frameworks, and compliance requirements (HIPAA)

• Experience with monitoring and observability tools (CloudWatch, Datadog, New Relic, etc.)

• Knowledge of database administration in cloud environments (RDS, managed databases)

Required Leadership & Communication:

• Demonstrated ability to lead small teams, conduct regular 1:1s, and provide professional development

• Strong problem-solving skills with ability to serve as primary escalation point for complex issues

• Excellent communication skills for explaining technical concepts to non-technical stakeholders

• Experience with vendor management, change management processes, and stakeholder coordination

• Ability to translate business requirements into scalable infrastructure solutions

• Proven ability to work under pressure during incident response and system outages

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related technical field preferred

• Relevant cloud certifications (AWS Solutions Architect, Azure Administrator, or equivalent)

• Experience with Infrastructure as Code tools (Terraform, CloudFormation, ARM templates)

• Experience with healthcare data systems, EHR integrations, and medical device connectivity

• Knowledge of data engineering platforms and analytics infrastructure (supporting Tableau, etc.)

• Experience with security frameworks, compliance auditing, and change management in regulated environments

• Background with Clinical Trials infrastructure and specialized healthcare system requirements

• Experience in managed services or consulting environments with client-facing responsibilities

Schedule: Monday-Friday 8am-5pm. This position is onsite at our main office in Little Rock, Arkansas. Applicants must live within 1 hour drive of the main office in Little Rock.

What we offer: We know that health is more than doctor visits and life is more than work. We work hard at Arkana but in turn provide competitive salaries and generous benefit offerings.

Specifically, we offer the following benefits to full-time employees:

• Competitive salary

• Generous paid time off and Paid Holidays

• Minimal cost health insurance for you and affordable options for your family

• 401(k) with immediate eligibility and match

• Company-paid life insurance

• Company-paid long term disability coverage

• Affordable vision and dental plans

• Flexible Spending Account or Health Savings Account availability

• Wellness plan and complimentary yoga classes

• Monthly in-office massages and employer-sponsored lunches

Please see Careers for further information.