Cloakroom Attendant, The Savoy Hotel

The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.

Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.

• Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025

• HR in Hospitality Awards 2025:

• 🏆 Excellence in Employee Experience

• 🏆 HR Team of the Year

• 🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster

• Institute of Hospitality Awards 2025

• 🏆 Talent Development Team of the Year

Job Title: Cloakroom Attendant

Department: Housekeeping                        

Inspired and Supported by: Executive Housekeeper         

Salary: £32,437 (including service charge)

 

Your purpose will be: Responsible for the Hotel’s Cloakrooms from both ongoing service and cleanliness

 

You will be accountable for:

• Requires good communication skills, both verbal and written.

• To show utmost courtesy to all guests and help wherever the need arises
• To give guests directions as and when needed
• To tag all bags and coats properly and hand over to the guest the corresponding number
• To keep all bags out of sight and secure
• To return any items to guest only when corresponding ticket is handed in
• By end of shift to hand over all Lost and Found articles over to Security
• If any ticket loss occurs to make sure with help of Security, the matter is solved to full satisfaction of guest
• If and when needed to arrange with Valet to supply customer with jacket and tie to comply with dress code
• Act as Ambassador for hotel, interacting with all guests and patrons in a positive and engaging manner at every opportunity.
• To keep all wet areas (urinals, toilets, washbasins always floor ) spotlessly clean
• To ensure constant supply of clean hand towels and other as required
• To monitor and replace all paper requirements in a timely manner
• To leave on display and refill agreed guest supplies
• To maintain stock of additional items to be available upon request

• To provide if and when needed shoeshine service
• To hand out towels to patrons and assist in other reasonable hygiene needs (eg turning on taps) as required.
• To cooperate fully with all other operating departments in the hotel.

What you will need to do in this role?

• 1-3 years’ experience working in the Hospitality Industry.
• Outstanding communication skills, both written & verbal.
• Flexibility is required from Monday to Sunday, shift patterns: 07:00–15:30, 16:30–01:00, and additional shifts in between.
• Good toilet cleaning skills, ensuring high standards of hygiene and cleanliness.
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
• Enthusiastic and positive personality with the ability to build trusting relationships with others.
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
• Applicable job-related skills as per Accountable Duties.

 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
• Annual optician reimbursements for eye tests and glasses
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme