Clinical Support Specialist

At 32Co, the service we offer to dentists and their patients is core to our product. We’ve built a reputation for an unreasonably excellent dentist experience, and as we scale we want to raise the bar even higher.

As a Clinical Support Specialist, your mission is to ensure every dentist we support has a seamless, high-quality, and genuinely delightful experience from start to finish. From day one, you’ll be a key player in our clinical support team, supporting dentists throughout their case journey. As a frontline team member, you’ll also contribute to mapping out improvements to our service as we scale.

This is a great opportunity for someone with a dental healthcare background who is passionate about innovation in healthcare and wants to learn and grow quickly. You’ll get exposure to many areas of a fast-growing health-tech startup, work closely with members of our senior team, and make a real difference to thousands of dentists, patients and orthodontists as we scale our brilliant service.

About 32Co
At 32Co, we’re on a mission to revolutionise healthcare by empowering generalist clinicians to deliver specialist care to millions of people. Imagine being able to go to your local healthcare professional, and get the quality of specialist healthcare normally reserved for Harley Street. 32Co is building the latest AI technology to make this a reality, starting in two multi-billion dollar markets.

Backed by Tier 1 investors from day one, Balderton Capital, investors behind Revolut, City Mapper, and Depop, we’re rapidly expanding our operations across the UK and beyond. With a proven model and strong traction, we have ambitious plans to expand into other healthcare verticals - bringing the same level of innovation and accessibility to new areas of medicine.

What You’ll Be Doing:
• Delivering an exceptional case experience to dentists and orthodontists working with 32Co.
• Acting as a key member of our clinical support team - answering dentist questions, handling problems, and finding solutions.
• Identifying areas for improvement and opportunities to scale the function.
• Being hands-on with clinical and operational challenges - spotting issues early and helping shape clear, workable solutions.
• Being the voice of our dentists, ensuring their needs are clearly understood and advocating for service excellence in cross-functional decisions.

Who You Are:
• A qualified dentist or an experienced dental healthcare professional (3+ years).
• Strong verbal and written communication skills in English.
• Experience working within a corporate or health-tech environment is desirable.
• Proactive, resourceful, and comfortable figuring things out independently.
• Highly empathetic with a strong customer-centric mindset - you instinctively know what “unreasonably excellent” feels like.
• An excellent communicator, both in writing and on the phone.
• A natural problem-solver who enjoys getting to root causes and designing thoughtful solutions.
• A team player, confident working with a range of internal and external stakeholders.
• Comfortable operating in the organised chaos of a scaling startup.
• Comfortable working West Coast US hours.

Why join us:
• Opportunity to work on a health technology product solving a multi-billion dollar problem.
• Be part of a collaborative and inclusive work environment with a culture of teamwork, innovation and creativity.
• Have access to the latest tools and technologies.
• Opportunities for professional growth and career advancement.
• Join a company seed-funded by top VCs with a multicultural, ambitious, high calibre team.