Clinical Support Manager

Clinical Support Manager

ChesPenn Health Services is a network of community health centers serving Chester and Delaware Counties in southeastern Pennsylvania. Our mission is to provide quality, integrated, and culturally sensitive medical, dental, and behavioral healthcare to adults and children regardless of income, insurance status, or ability to pay.

Our goal is to provide a healthcare home for every person living in the communities we serve. Be part of our mission to care for your community. This is a job that will love you back.

Position Summary: The Clinical Support Manager works with Senior Leadership, Office Managers, and clinical staff for the implementation of best practices of clinical operations. 

Qualifications: 

 Education: Bachelor’s Degree in Healthcare Management or related field 

 Years of experience: Two (2) years minimum working in a primary health care setting 

Knowledge, Skills and Experience: 

Highly motivated and able to engage and motivate peers and subordinates 

Strong clinical skills 

Excellent written and verbal communication skills 

Ability to teach, coach, mentor and counsel as appropriate to ensure optimum individual and team performance. 

Ability to create and support a culture of teamwork 

Ability to model cultural humility and inclusivity 

Ability to build and maintain positive and professional relationships based on respect, trust, and safety 

Exemplary problem-solving, communication, interpersonal, and conflict resolution skills in high-stress situations 

Working knowledge of medical terminology 

Understanding of effective medical workflows, including clinical support staff roles and responsibilities 

Knowledge of key regulations related to health care: HIPAA, OSHA, CLIA, VFC, etc. 

Strong computer skills including EMR and Office applications 

What You’ll Do

Manage Medical Assistants and Certified Medical Assistant staff 

Work in partnership with administrative and clinical leadership in the planning and implementing of programs to enhance workflows for increased productivity and adherence to best practices  

Design and implement training for clinical support staff, including new employee training, skill evaluations, and continuing education 

Train and monitor compliance with VFC, 317 and other vaccine programs 

Periodically audit adherence to policies and procedures among clinical and administrative support staff 

Partner with Compliance Officer and other leadership staff to ensure knowledge of and adherence to all federal and state regulations are followed, including: 

OSHA 

CLIA 

HIPAA 

VFC 

Procurement 

Bio-hazard waste removal 

Remain current on relevant trends in primary care in the FQHC environment 

Coordinate MA externships 

Travel between sites for coordination and continuity of clinical policies and procedures 

Cross-train clinical support staff in dispensary policies and procedures to ensure continuity of dispensary services 

Perform other duties as assigned 

What We Offer

Medical, dental, and vision insurance

401(k), retirement account

Life insurance

Generous vacation, sick, and personal leave

Tuition reimbursement

Employee Assistance Program

ChesPenn Health Services is an Equal Opportunity Employer.

Because employees work with families and children and due to the sensitive nature of patient medical information, all applicants who receive and accept employment offers must successfully complete child abuse and criminal background checks prior to hire.

NOTE: ChesPenn uses a web-based application portal and email system to communicate with applicants. Please add [email protected] to your contact list to ensure receipt of all correspondence.