Clinical Specialist DACH (all genders)

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Allergan Aesthetics, an AbbVie company (AA) has a duty to provide training on the safe and effective, on-label use of our products. The Allergan Aesthetics Clinical Specialist (CS) is an HCP-facing role within Allergan Medical Institute® (AMI) who facilitates HCP understanding of key learnings in-clinic. The CS will be trained to a high level of competency and skill, although, a clinical background/qualification is highly recommended for this role due to the clinical content and technical aspects covered with Healthcare Professionals (HCPs).

The CS DACH (Germany, Austria and Switzerland) offers 1:1 in-clinic facilitation for Healthcare Professionals tailored to educational need and aligned to the AMI Educational Journey. The CS DACH will guide on patient and facial assessment. The CS will also cover related anatomy, ageing, plus the implementation of injection techniques covered within the relevant AMI Curriculum undertaken. Experienced in consultative patient facilitation, they assess educational need aiming to fill knowledge and skills gaps. Taking the theory learned from the AMI educational programmes, they support implementation into practice in the clinical setting on completion of relevant and/or required AMI content dedicated for HCPs. Educational needs will be specific to the individual and based on mutually agreed knowledge/skills gaps. This needs assessment determines the individualized facilitation pathway for each HCP, and in relevant markets, other in-clinic staff such as Beauty Consultants and Patient Coordinators.

The CS will facilitate learning using approved AMI, and locally relevant, educational materials with an aim to support a standardised, repeatable methodology for patient assessment and treatment planning and for injection procedures aligned to defined AMI Infinity programme curricula related to Allergan Aesthetics brands. 

The CS DACH is also responsible for independently organizing and executing on AMI educational events as determined by the AMI Lead.

KEY/ACCOUNTABILITIES

 

1.  Delivers In-Clinic Services for Clinic Chains (Key Accounts)                               60%

Identifies educational need and develops recommendations to enhance clinical practice in aesthetic practices through delivering a bespoke educational journey for clinic chains (KA accounts).

Number of supported HCPs within clinic chains will be ~30 but aligned with Affiliate-level strategic need; HCPs will be selected through cross-functional alignment between the National Sales Manager / KA head and the AMI Lead.

Facilitation is hands-off and the HCP retains clinical judgement and responsibility for patient treatment. Focus will be Beginner and Intermediate HCPs, but other segments may require support as determined on educational need by the Area & Affiliate AMI Lead.

Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs and records all activity in VEEVA CRM to allow for KPI monitoring.

• Assess educational needs and deliver customized, fast-track training programs aligned with account priorities and specific patient profiles.
• Provide expert training in Hylacross and Vycross, including midface lift, skin quality/boosters, lips, and basic aesthetic treatments.
• Support beginner and intermediate HCPs, particularly those with limited consultation time and high patient volumes.
• Facilitate learning using approved AMI and locally relevant materials, emphasizing standard, repeatable methodologies for patient assessment and treatment planning.
• Work in close collaboration with Key Account Managers to develop and implement training strategies that address KA priorities and target patient groups.
• Maintain high levels of adaptability and organization to meet diverse account needs.

 

2. Supports Education via AMI Digital World                                                             20%

As a fundamental part of the, guides HCP educational curricula utilising AA AMI Digital World (AMI FIT) to help improve the level of clinical knowledge around AA products for clinicians. This channel is the core AMI offering for Beginner injectors but holds value for all HCPs that a CS interacts with as part of their role.

 

3. Supports AMI Lead in AMI Event Delivery                                                              20%

Organize and execute AMI educational events, participate in industry conferences, and assist in preparation and development of key projects and materials as directed by the AMI Lead. If the CS has an appropriate clinical qualification, may also be requested to act as ‘First Assist’ for Faculty during live technical workshops.

Key Requirements

• University degree in a clinically based subject specifically medicine, nursing or dentistry but other patient-facing clinical roles may be accepted e.g. physiotherapy, clinical pharmacy
• Experience within a sales or clinical specialist role within the pharmaceutical and/or medical device industry and ideally in aesthetics
• Experienced in facilitation/training/coaching including event management, preparation and delivery of workshops and other training solutions
• Ability to drive a motor vehicle with a valid driver’s license.

And two or more of the following:

• Proficient in relevant languages across DACH cluster: fluent in business English and German essential, additional French would be beneficial
• Highly organized, adaptable, and knowledgeable of local requirements.
• Metrics-driven mindset with experience of tracking activity in a CRM tool
• Intermediate skills in Microsoft Word, Excel, and Outlook
• Advanced skills in PowerPoint.

Other Requirements:

• Ability to travel locally, nationally, and internationally (up to 75%), including occasional weekends.
• Exhibits leadership qualities consistent with AbbVie’s Ways We Work culture.

 

AbbVie Ways We Work Behaviours:

All for One AbbVie

• Operates with an enterprise perspective, putting overall AbbVie before individual or functional interests.
• Inspires and motivates others toward a shared purpose.
• Influences colleagues to achieve cross-functional alignment.
• Behaves inclusively and equitably so that everyone can participate, contribute, and reach their full potential.

Decide Smart and Sure

• Deals comfortably with risk and ambiguity, changing course when needed.
• Knows the business and the cross-functional contributions needed to deliver results.
• Makes timely, high-quality decisions with less than perfect information, seeking out and considering diversity of input.
• Lives AbbVie Principles.
• Acts consistently with our ethics, obligations, and the law.

Agile and Accountable

• Sets clear strategies and robust implementation plans.
• Gives full accountability when delegating; accepts full accountability when delegated to by others.
• Delivers business results while also positioning AbbVie for long-term success.
• Simplifies how work gets done; removes needless bureaucracy.
• Seeks diverse ideas, viewpoints, and backgrounds to enhance outcomes.

Clear and Courageous

• Acts respectfully yet courageously; says what needs to be said.
• Manages conflict and difficult conversations in a constructive, transparent way.
• Uses mistakes, failure, and reflection as vehicles for learning and improvement.
• Communicates openly and honestly with all colleagues.

Make Possibilities Real

• Looks outside AbbVie for new ideas to stimulate innovation.
• Connects unrelated concepts, generates original or unique ideas by seeking out and incorporating new and different perspectives.
• Creates an environment where everyone feels comfortable bringing their authentic self and in which people appropriately experiment and challenge the status quo

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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