Clinical Quality Consultant - Program Admin General Medicine

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Reporting to the Director, Acute General Medicine, the Clinical Quality Consultant plays an integral role supporting Acute Medicine at Osler.

Accountabilities: 

• Lead program QI project working groups
• Collaborate with clinical services managers and clinical educators through monthly meetings focusing on designing and implementing program initiatives, creating opportunities for standardization across sites
• Coordinate meetings with multiple stakeholders, including setting meeting objectives
• Develop and communicate project plans and updates to relevant stakeholders, including identifying risks and barriers
• Promote inter-professional, multi-program/service relationships through collaborative extended stakeholder engagement
• Provide just in time training regarding best practice, quality improvement initiatives, processes and standards in collaboration with clinical educators
• Mentors, coaches and encourages team members to participate in meeting quality standards in the provision of excellent care as well as project work
• Continuous quality improvement management
• Participate in the identification, reporting and prevention of risks through medical chart audits and quality of care case reviews
• Initial investigation, coordination and presentation of quality of care reviews and action plans within Acute General Medicine, offering guidance and support to staff and physicians and overseeing interventions established, education of staff and dissemination of learnings
• Promote and participate in corporate/organizational quality improvement initiatives through active committees and working group engagement s (i.e. safe medication practices, antimicrobial stewardship, organ and tissue donation, quality lead forum, unit-based councils, and program based quality review committees) representing Acute General Medicine, and incorporating learnings and best practice into program plans or initiatives
• Analyze and report trends/themes in patient incidents to identify and lead opportunities for quality improvement initiatives
• Identify and pursue opportunities for pilot projects and proposal development
• Lead quality and process improvement initiatives, including workflow redesign, LEAN events and leveraging other quality improvement mechanisms
• Establish and oversee the scope of work for the program quality council
• Liaise with other Osler corporate quality and risk stakeholders
• Program project coordination and management
• Lead and guide stakeholders through the process of the project development, implementation and evaluation, utilizing a structured framework
• Ensure organizational document approval and dissemination of quality improvement initiatives, including policies, procedures and order sets in collaboration with program leadership and clinical education and practice
• Collaborate with program leadership, staff and physicians to assess team readiness for implementation and coordinate multiple project timelines
• Communicate routinely with the project stakeholders to ensure the goals, objectives and timelines of the project are achieved
• Identify and communicate changes to best practices, policies and standards to program leadership, staff, physicians and relevant program partners/stakeholders, in collaboration with the clinical practice and education team
• Elevation of practice and Accreditation
• Provide oversight and coordination of processes to ensure compliance with Accreditation Canada Qmentum program guidelines and standards, priority processes, and required organizational practices in alignment with corporate Quality roadmap
• Assist with the assessment, planning, implementation, and evaluation of preparedness activities, including establishing of the program quality roadmap, program Accreditation subcommittee, conducting mock survey tracers to evaluate readiness and identify the interventions required to improve compliance and preparedness, in collaboration with program leadership, clinical practice and education, staff and physicians
• Complete required corporate reporting of Accreditation preparedness, including preparation and delivery of presentations to respective Accreditation or Quality lead forums (monthly or ad hoc)
• Data management
•  Data mining, extraction, analysis, interpretation, presentation and dissemination that enables decision-making
• Disseminate performance documentation to program leadership for follow up to sustain all quality initiatives and public reporting processes
• Develop monthly quality indicator reports for staff, physicians and program leadership to monitor program performance and quality improvement initiatives in collaboration with Organizational Performance teams
• Leverage patient incident reporting system and stakeholder feedback to identify practice issues/trends
• Lead and promotes clinical quality excellence
• Assist program leadership in informed decision making through a strategic view of data and information
• Collaborate in research initiatives as they apply to the program
• Guide, support and communicate best practice to staff and physicians
• Collaborate and participate in corporate/organizational quality improvement initiatives as representative of Acute General Medicine
• Collaborate with all members of the inter-professional team to promote and encourage clinical quality excellence

• Undergraduate degree in a relevant health care professional field, business administration or engineering
• Master's-prepared is considered an asset
• Demonstrated understanding of quality improvement and patient safety methodologies
• Three years experience through participation in quality improvement initiatives, organizational committee work
• Advanced computer skills including Microsoft Office, Outlook and Visio
• Experience using Intellispace, PICIS, and Meditech documentation systems are an asset
• Demonstrated understanding of women’s and children’s services and acute care environment an asset
• Demonstrated success in identifying and implementing process improvements in a clinical environment, coupled with strong project management expertise
• Demonstrated success in implementing change
• Proven track record in developing strong relationships through a foundation of trust
• Demonstrated ability to work independently
• Demonstrated ability to coach, advise, and teach others using the principles of adult learning theory
• Demonstrated professionalism in dealing with confidential and sensitive issues/topics
• Demonstrated commitment to the safety of co-workers and patients
• Demonstrated ability to manage routine correspondence, multiple tasks/projects and rapidly changing priorities and deadlines
• Demonstrated knowledge and familiarity with Accreditation Canada standards and processes as well as health care quality assurance trends, practices and legislation
• Demonstrated knowledge of research processes and systems
• Ability to work in a team-based environment
• Strong analytical and problem-solving skills required
• Data management and statistical experience an asset
• Superior communication, facilitation, influencing, negotiation and relationship-building skills are required
• Certificate in process improvement and/or project management is considered an asset
• Certificate in quality improvement is considered an asset
• Ability to travel between all Osler sites
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Hours: Currently Days/8 hour shifts, may include weekends and statutory holidays (subject to change in accordance with operational requirements)

Salary:

Minimum: $45.34 per hour

Maximum: $56.68 per hour

Internal application deadline: May 1, 2026 

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at [email protected].

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.