Clinical Healthcare BPO Consultant

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

• Provide consultancy services to the insurance and healthcare vertical to set up the clinical/bill review/insurance practice.
• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet their expectations.
• Participate in RFPs, client proposals, client meetings & sales calls as directed by the supervisor.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact business outcomes.
• Identify the training needs that will equip the staff with fundamental skills and knowledge for the clinical/bill review/insurance programs.
• Have a thorough understanding of the various system tools and operational procedures utilized within the program and provide guidance/recommendations to the operations team on improving service delivery/outcomes.
• Collaborate with stakeholders on a regular basis for creating strategies.
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers for clinical insurance program and provide recommendations to improve the framework/rectify the identified gaps.

• Earned a bachelor’s degree in any related field.
• Registered Nurse (PH & US Licensed).
• At least 15 years of work experience in the same industry with 2-3yrs of Director experience.
• Proven experience in the healthcare/casualty/worker's compensation domain managing processes such as Intake, Clinical Utilization Review, Nurse Reviews, Medical Provider Call Center.
• Excellent working knowledge on Microsoft Office applications.
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Strong analytical skills.
• Demonstrated leadership skills.

All your information will be kept confidential according to EEO guidelines.