Clinical Director

CLINCIAL DIRECTOR JOB DESCRIPTION

Employment Status: Exempt               Reports To: Program Director

POSITION SUMMARY

The Clinical Director operates as a part of the RMBHS executive team that promotes the growth and progression of the agency and oversees the delivery and outcomes of RMBHS clinical services in the areas of clinical compliance, program operations, program marketing and staff supervision.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required (other duties may be assigned):

PROGRAM OPERATIONS

Oversee day-to-day site operations for all onsite/offsite staff to include safe and effective clinical staff workflows, efficient systems for scheduling, management of clinic flow, referral tracking, and facilities

Collaborate with CEO to prepare and manage a budget that facilitates agency growth Identify, build, and maintain relationships with community partners to increase new business and referrals

Maintain high quality clinical skills based upon current clinical theories, best practices, and principles of service delivery to supervisors as well as clients with severe or chronic mental/behavioral health symptoms and diagnoses

Ensure clinical coverage by directing the assignment of clinical cases and assigning case loads

Maintain sufficient staffing for all locations by participating in the recruitment, selection, and staff scheduling

Develop and implement goal plans

Coordinate staff activities to provide services to individuals/families

Ensure the timely scheduling and completion of required forms and other required documents

Manage the overall scheduling of consumers and oversee the consumer scheduling for direct services with the program medical director

Facilitate ongoing clinical collaboration with appropriate staff to ensure continuum of care for mutual consumers

Attend and at times lead Multi-disciplinary Treatment Team meetings, monthly provider meetings and all other required RMBHS meetings

Meet weekly with Program Director to discuss status updates and advise on program efficacy, program management, best practices, clinical structure, policies, and service delivery

Meet with prescribers semi-monthly to discuss best practices, standards, and patient care Serve as point of contact for communication responses via phone, email, or text, from clients, families, referrals, and staff in a timely manner

Maintain a small consumer caseload and ensure the completion of deadlines Maintain ongoing communication with staff, administration, and leadership

Provide patient coverage in the absence of clinician support

Facilitate in-service training for staff

Manage all internal and external complaints within 24 hours

COMPLIANCE

Fulfill all administrative requirements under COMAR 10.21.17 Track and submit weekly quality assurance reports

Comply with CARF, COMAR, HIPPA and State compliance regulations

Ensure staff compliance with electronic medical records (EMR) and uphold 48-hour documentation standard

Ensure all treatments plans are up to date and signed by all parties within a week Ensure staff compliance with all RMBHS mandated training

Ensure compliance with all federal-, state-, local-, and industry regulations

In collaboration with the medical director, ensure staff compliance with credentialing and privileging

Develop a proficient knowledge of Medicaid regulations, RMBHS billing, and compensation standards

Maintain knowledge and skill in applying the DSM-V or the most current edition

SUPERVISON

Provide weekly clinical supervision to clinicians, review the assessment of patients and sign appropriate documents to confirm supervision

Hold monthly team meetings to address difficult cases, group supervision, discuss staffing, etc.

In collaboration with the medical director, ensure staff compliance with credentialing and privileging

In collaboration, when appropriate, with the medical director, ensure that all staff are appropriately trained

In consultation with the medical director and program staff, identify staff training needs required to maintain program standards

Manage the completion of administrative and clinical duties of a small multi-disciplinary team

Ensure each practitioner complies with quality assurance and documentation requirements

Oversee, train and develop staff to include performance management (establish performance standards, develop priorities, set goals)

PHYSICAL DEMANDS

Ability to sit for several hours

Ability to frequently utilize the computer and other office technology

Occasional standing and walking throughout shift

Ability to travel to various program locations

Ability to work evenings and some weekends

REQUIRED EDUCATION/EXPERIENCE

Minimum of a master’s degree in human services, psychology, and mental health/rehabilitation counseling or a related field from an accredited college or university.

Must have a valid license as an Certified Supervised Counselor (CSC-AD), or Certified Associate Counselor (CAC-AD).

Must have and maintain an approved Supervisor status under the Maryland Board of Professional Counseling during duration of this contract.

Minimum of 5 years’ management or supervisory experience in a healthcare environment required with a track record of success in leading, managing and delegating at multiple staff levels, 2 years of which include providing administrative or clinical supervision.

At least 5 years' of clinical experience in an alcohol or other drugs (AOD) or mental health setting preferred. 

Must understand the Intensive Outpatient Program, Outpatient Program and Early Intervention

Strong knowledge and experience with operational budgeting

Superior at building relationships and marketing strategies

Excellent working knowledge of EMR, COMAR standards, and clinical territory

Adept at leading a team while building a positive rapport to manage expectations

Ability to establish priorities and manage multiple actions while meeting deadlines

Strong interpersonal skills including tact, diplomacy, and flexibility to work with diverse populations

Demonstrated ability to write clear and concise reports and memoranda

Ability to establish priorities and manage multiple actions while meeting deadlines

Consultant also agrees to:

Participate in quality assurance and performance improvement plans by completing periodic audits or other activities to ensure regulatory compliance and/or improve service delivery

Responsible for following regulations of COMAR, CARF, any other regulatory body, and company policies/ procedures related to service delivery and documentation and co-facilitating orientation of all new hires to these as well.