Clinical Development Manager

Who are we?

Private Medical has spent the last 20 years creating a new category of concierge medicine - private medicine - by designing a system that honors the relationship between patients, physicians, and each member of the care team. 

Based in California, New York, and Florida, our physician-led teams work in concert with our gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to our members and their families.  Private Medical is, by design, privately held and free from any conflicts of interests.

Position Summary
The Clinical Development Manager (Administrative Track) supports the Assistant Medical Director in strengthening the performance and consistency of Patient Care Administrators (PCA) and administrative teams across all offices. This role focuses on training, coaching, auditing, and workflow optimization to ensure PCAs and front-line staff deliver a seamless patient experience. Acting as an extension of medical leadership, the CDM tracks initiatives, reinforces best practices, and helps drive efficiency and accountability throughout clinical operations.

Key Responsibilities

Training & Education

Deliver onboarding consulting, refresher, and ongoing training for PCAs and administrative staff on CRM workflows, patient coordination standards, communication protocols, and scheduling best practices.

Reinforce established processes and ensure consistent adoption across offices.

Support the development and maintenance of accessible training resources (guides, SOPs, job aids, and reference materials).

Coaching & Team Development

Coach PCAs and administrative staff to improve organization, communication, and follow-through.

Model effective coordination and problem-solving practices that align with medical leadership expectations.

Identify performance or workflow gaps and provide structured feedback and recommendations to leadership.

Project Tracking & Support

Track progress of operational and clinical initiatives, maintaining visibility into deliverables, milestones, and outcomes.

Collaborate with cross-functional teams to ensure smooth implementation of new tools/vendors, technologies, and workflows.

Collaborate with Nursing-based CDM to align cross-functional initiatives and maintain consistency between administrative and clinical workflows.

Provide structured updates and insights to the Assistant Medical Director and leadership team.

Auditing & Insights

Conduct regular audits of scheduling, communication, and documentation workflows to ensure accuracy and consistency.

Analyze performance data to identify trends, inefficiencies, and areas for improvement.

Present findings and actionable recommendations to the Assistant Medical Director to inform training and operational priorities. 

Qualifications

Minimum 3 years in healthcare administration, operations, or patient administration

Demonstrated experience in training, coaching, or process improvement within a healthcare setting.

Strong technical aptitude; familiarity with CRM and EMR systems and the ability to learn new technologies quickly.

Highly organized, efficient, and skilled at tracking projects and priorities.

Excellent communication and interpersonal skills, with the ability to coach and support cross-functional teams.

Analytical mindset with experience auditing workflows and interpreting performance metrics.

Success Measures

Administrative teams consistently trained and supported, with measurable improvements in accuracy, communication, and efficiency.

Operational initiatives tracked and executed with clear visibility and timely completion.

Reliable audits and insights provided to leadership, driving process and performance improvements.

Reduced need for direct oversight from the Assistant Medical Director for day-to-day administrative issues.

Recognized as a trusted extension of medical leadership and a key contributor to the patient experience.