Clinical Coordinator- RN

📍 Remote (U.S.) | FT | Reports to: Clinical ManagerThis role is HOT 🔥 — Help scale the fastest-growing virtual clinic for women in midlife health.

About Midi

Midi Health is the leading virtual care platform focused exclusively on women’s midlife health. We provide compassionate, evidence-based care for women navigating perimenopause, menopause, and beyond — delivered by expert clinicians and supported by cutting-edge technology.

We're growing fast, backed by world-class investors, and changing lives by helping women feel like themselves again. Join us and be part of the movement to bring modern midlife care to millions.

🌟 Role Overview

As a Clinical Coordinator (CC) at Midi, you’ll split your time between direct clinical RN duties and team coordination to support efficient and safe clinical workflows. You’ll be the go-to for RN onboarding, coaching, daily staffing flow, clinical escalations, and quality assurance. This is a great fit for a nurse who loves blending patient care with operational leadership in a virtual-first environment.

What You’ll Do

📬 Daily Clinical & Operational Support (≈50% RN Duties)

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Work RN inbox tasks and resolve patient clinical questions per scope and protocols

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Provide real-time clinical guidance for escalations and edge cases

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Reallocate RN coverage to balance inbox volume across queues

📚 Onboarding, Training & Readiness (RNs & MAs)

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Own onboarding for new RNs (accounts, access, modules, shadowing, sign-offs)

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Support MA and RN onboarding with standardized competency check-offs

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Conduct 90-day MA performance reviews and coaching plans

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Maintain onboarding toolkit (checklists, SOPs, job aids) with CM and LMAs

🤝 Team Leadership & Workflow Management

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Meet daily with Lead MAs to review inbox SLAs, tasks, volume, and staffing

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Partner with Lead MAs to ensure task queues (provider comms, labs, RX, prior auths, Zendesk) are properly supported

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Approve time and complete administrative tasks in Rippling

🔍 Quality Assurance & Continuous Improvement

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Audit documentation and adherence to workflows; coach RN and MA teams

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Identify recurring workflow defects and collaborate with CM on SOP updates

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Track and socialize key team metrics (SLA, rework, onboarding checkpoint rates)

💬 Communication & Escalation

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Serve as first-line clinical escalation for Lead MAs

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Communicate with providers, schedulers, and support teams to resolve handoffs

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Contribute to monthly performance and enablement dashboards

🎯 What You’ll Bring

Must-Haves

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Active, unrestricted RN license (compact required; CA highly preferred)

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3+ years of hands-on RN experience (telehealth or ambulatory strongly preferred)

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Proven ability to train and mentor peers in fast-paced clinical environments

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Comfort with digital platforms (Athena, Slack, portal comms, Google Workspace)

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Strong organizational judgment, follow-through, and compliance mindset

Nice-to-Haves

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Experience working in virtual care with task-based Medical Assistant teams

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Background in QA/audits, workflow mapping, or SOP development

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Familiarity with Zendesk, CoverMyMeds, or cross-queue workflows

🛠 Tools You’ll Use

Athenahealth ▪ Zendesk ▪ Slack ▪ Google Workspace ▪ Midi Telehealth Platform ▪ Rippling

✅ Compliance & Licensure

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Maintain active RN licensure and complete all mandatory trainings

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Follow all Midi policies and uphold HIPAA/PHI standards

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Participate in incident reporting and periodic competency assessments

Please note that all official communication from Midi Health will come from an @joinmidi.com email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].

Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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