Clinical Coordinator

Clinical Coordinator Job Description

Position: Clinical Coordinator

Reports To: Regional Director of Clinical Coordinator

Position Summary:

The Clinical Coordinator provides a wide range of confidential administrative and operational support to the Regional Director of Programming. This role serves as a liaison between the Director, clinical staff, behavioral health teams, and internal departments across TPC Wellness. The position plays a key role in coordinating and support for providers to meet service goals, efficient client care and staff workflow. Office activities, supporting provider productivity, and maintaining efficient patient and staff workflows. The Administrative Coordinator is responsible for handling sensitive information with discretion, managing prior authorization, compliance requirements and electronic health record processes.

Mission Statement: We strive to provide Trauma Responsive Care across all communities we have the privilege to serve, promoting overall mental, physical, and spiritual wellness. 

Job Duties:

Committed to TPC Wellness mission and vision

Provide administrative and operational support to ensure smooth daily function.

Manage prior authorization process

Monitoring weekly service goals for each provider

Coordinates enrolment, insurance verifications and maintaining discharge of clients as needed.

Monitors client intake, assessments, and ongoing referrals

Manages ongoing insurance verification

Audits clinical files for compliance and alerts director with discrepancies

Excellent customer service to corporate team, customer service via telephone, in person inquiries, and email in a professional manner

Supports performance improvement initiatives

Coordinates clinical medical record request as needed

Maintain and track timelines for clinical staff evaluations

Facilitate communications with external stakeholders, clients and referrals as directed

Provides team orientation and training as needed

Monitors provider schedules and client services to enhance clinical efficiency

Ensure client data and changes are accurately reported to appropriate entities, track clinical outcomes and program metrics

Maintain strict confidentiality in accordance with HIPAA regulations and organizational policy

Managing multiple priorities and maintaining attention to detail

Analyzing situations, identifying problems, and implementing effective solutions per director of programming

Exercising discretion and independent judgment

Written and verbal communication, including editing and preparing professional documents

Maintains all required trainings, including trauma informed care and crisis intervention. 

Minimum Qualifications:

Experience

2-5 years previous experience in behavioral health or business setting.

Excellent in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

2-5 year’s experience with electronic health record systems.

Strong written and verbal communication skills.

Committed to TPC Wellness mission and vision 

Education Required

Associate’s degree or equivalent work experience.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, or crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

All job requirements indicate the minimum level of knowledge, skills, and/or ability as deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement list of duties, responsibilities, or requirements. Employees may be required to perform any other job- related tasks as required by their supervisor, subject to reasonable accommodation.

TPC Wellness is an Equal Opportunity Employer: applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, and national origin, disability, age or Vietnam-era status. All the above duties and responsibilities are essential job functions subject to reasonable accommodation.