Clinical Care Navigator - After Hours (Swing Shift)

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Flexibility required for occasional shift adjustments and availability needed to work occasional holidays. The shift options for this role are:

• Saturday-Wednesday: 2PM-10PM EST

• Friday-Tuesday: 3PM-11PM EST

• Friday-Tuesday: 1am-9am EST

What you’ll be doing:

• Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.

• Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.

• Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.

• Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).

• Use effective written skills to complete professional documentation and to interact with members and providers through email.

• Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.

• Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.

• Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.

• Participate in staff meetings, case consultations, and trainings.

• Assist with onboarding and mentoring new team members.

• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you:

• LCSW, LMFT, LPC, or licensed psychologist.

• Minimum of 2+ years of direct clinical care experience.

• Expertise in crisis assessment and safety planning

• Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.

• Excellent listening, written and verbal communication skills.

• Approach all interactions with cultural awareness, empathy, and respect for individual identities.

• Motivated to go above and beyond for members to provide a high-touch experience.

• Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.

• Able to multi-task and context switch!

The target base hourly range for this position is $33.33 - $42.31 hourly

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.