Clinical Care Ancillary Product Group Manager

Title:

Clinical Care Ancillary Product Group Manager

Function:

Defense Healthcare Management Systems Modernization (DHMSM) / MHS GENESIS / Clinical Care Products

Location:

Remote

Reports to:

Clinical Care Product Line Lead / DHMSM Product Management Leadership

POSITION SUMMARY

We are seeking a Clinical Care Ancillary Product Group Manager to own execution, sustainment, and product health for Ancillary capabilities within the DHMSM Clinical Care product line supporting MHS GENESIS. This role operates in a post-deployment enterprise environment focused on system performance, workflow optimization, and continuous capability improvement. The Product Group Manager is responsible for ensuring products remain stable, aligned to DHA priorities, and consistently delivered by driving execution and accountability across government, vendor, and platform teams.

This role owns product-level outcomes for the Ancillary portfolio and operates with a high degree of independence in driving delivery, resolving issues, and maintaining execution across teams.

JOB RESPONSIBILITIES

Product Execution, Sustainment, and Product Health

Own execution and overall health of Ancillary products within the Clinical Care product line

Monitor and manage product health across execution, stability, performance, incidents, defects, configuration, and end-user impact

Coordinate sustainment activities, system enhancements, and approved requirements driven by DHA operational needs

Ensure operational readiness, adoption, and performance of product enhancements across stakeholders and users

Drive accountability for delivery, performance, and operational outcomes across product teams

Support prioritization and sequencing of product work based on operational needs, dependencies, and DHA priorities

Team Leadership and Delivery Oversight

Lead Product Managers and supporting teams within the Ancillary product group

Coordinate execution across vendor teams (LPDH), platform teams, and DHA Health Informatics stakeholders

Enforce consistent execution tracking across teams, including status, risks, dependencies, and deliverables

Hold Product Managers, vendors, and supporting teams accountable for execution, deliverables, and follow-through across product activities

Lead through influence in a matrixed environment without direct authority over all contributing teams

Stakeholder Engagement and Coordination

Serve as a primary liaison between Clinical Care Product Line leadership, DHMSM Program leadership, DHA stakeholders, and supporting teams

Coordinate across clinical, business, and technical stakeholders to align priorities, resolve issues, and maintain execution progress

Escalate misalignment, delays, or execution risks across stakeholders as needed to maintain progress

Reporting, Governance, and Execution Rhythm

Own preparation of status reporting, executive briefings, and leadership readouts

Participate in recurring governance forums, including product reviews, PMO meetings, and leadership syncs

Communicate status, risks, dependencies, and recommendations to support leadership decision-making

Support a metrics-driven approach to product health and execution transparency

Process Development and Standardization

Develop and refine standard operating procedures (SOPs), workflows, and ownership structures to improve execution consistency

Drive standardization of execution practices across teams to reduce variability and improve consistency

Identify and eliminate process inefficiencies slowing execution or create confusion across teams

Risk Management and Issue Resolution

Identify risks across product execution and sustainment activities

Develop mitigation strategies and coordinate resolution across teams

Escalate issues requiring leadership awareness or decision-making

Ensure consistent execution quality across product teams and stakeholders

BASIC QUALIFICATIONS

Experience: 10+ years supporting product execution, program delivery, or system sustainment in complex enterprise or federal environments

Healthcare IT: Experience supporting clinical systems, EHR platforms, or healthcare operations environments strongly preferred

Federal / Defense: Experience working within DoD, DHA, or federal healthcare programs strongly preferred

Product Execution: Experience managing product health, execution tracking, incident management, and delivery oversight in a multi-team environment

Education: Bachelor’s degree in Healthcare Administration, Health Informatics, Business, Information Systems, or a related discipline

Tools: Experience using execution tracking tools (e.g., Jira, ServiceNow, dashboards, or equivalent systems) to manage product health and delivery

Scale: Experience supporting large-scale enterprise systems with multiple stakeholders, concurrent workstreams, and complex dependencies

Leadership: Demonstrated ability to drive execution and accountability across teams without direct authority

KEY COMPETENCIES

Strong execution management across multiple concurrent workstreams in complex environments

Strong stakeholder management across government, clinical, and technical teams

Ability to track product health metrics and drive accountability for outcomes

High attention to execution detail and consistent follow-through on commitments and deliverables

Ability to operate in ambiguous environments with incomplete information while maintaining execution momentum