Clinical Applications Manager

The ScottCare Corporation is the market leader in cardiopulmonary rehabilitation telemetry solutions. Our mission is to develop innovative solutions to assist healthcare providers in restoring and managing the health and vitality of cardiovascular and pulmonary patients.

At ScottCare, you won’t just find a job; you’ll find purpose. Every day, our team contributes to solutions that empower cardiopulmonary rehab programs across the country to improve patient outcomes. Our people are passionate, collaborative, and committed to making a difference, and we believe that how we work together is just as important as the results we deliver.

When you join ScottCare, you become part of an innovative organization backed by Marmon Holdings, a Berkshire Hathaway company. That means stability, growth opportunities, and the freedom to contribute your ideas in an environment that values entrepreneurial thinking.

Job Scope

The Clinical Applications Manager leads and oversees all aspects of field-based product installations, customer training, and clinical education for ScottCare products. This role ensures timely, high-quality implementations that drive customer satisfaction, clinical adoption, and long-term account success.

The Manager is responsible for scheduling and deploying the Clinical Application Specialist (CAS) team, developing and coaching talent, supporting cross-functional collaboration, and serving as an escalation point for complex customer and clinical issues. This role maintains deep knowledge of cardiopulmonary rehabilitation trends, AACVPR guidelines, and clinical best practices to ensure ScottCare solutions are appropriately and effectively utilized.

Key Responsibilities

Team Leadership & Talent Development

Lead, coach, and develop a team of Clinical Application Specialists to ensure consistent, high-quality installations and training.

Recruit, onboard, and train new team members, including accompanying new hires on-site to provide hands-on, in-field development.

Set performance expectations, monitor outcomes, and conduct bi-annual and annual performance reviews.

Provide timely feedback, coaching, and performance improvement support when needed.

Deliver ongoing education to maintain team proficiency in ScottCare products, clinical workflows, and installation standards.

Installation, Training & Customer Experience

Create, manage, and optimize installation and training schedules to meet customer needs and business timelines.

Perform on-site installations and clinical training as needed to support customer or business requirements.

Conduct remote webinars and virtual training sessions for hospitals and clinics within the customer base.

Measure customer satisfaction through post-installation surveys and report insights and trends to leadership.

Serve as an escalation point for complex product, application, or clinical issues to ensure timely resolution.

Cross-Functional Collaboration & Account Support

Partner closely with Sales, Technical Support, Product Development, and Operations to support account management activities.

Participate in customer conference calls and support strategic customer engagements.

Provide clinical and workflow input into product development initiatives, including installation procedures and training programs for new products.

Communicate emerging cardiopulmonary rehab trends, AACVPR updates, and relevant clinical developments internally and externally.

Quality, Compliance & Documentation

Ensure all installation, training, and support activities comply with ScottCare’s Quality Management System (QMS).

Complete and manage required documentation, reports, and records related to installations and training.

Appropriately document, process, and escalate product complaints in accordance with company quality procedures.

Additional Responsibilities

Travel as required (approximately 25%).

Perform other duties as assigned to support organizational objectives.

Qualifications

Education & Experience

Bachelor’s degree required; Biomedical Engineering, Exercise Physiology, or a related field preferred.

Advanced degree strongly preferred.

Minimum of 5 years of product installation and clinical training experience in the medical device or healthcare industry.

Prior people leadership or team management experience strongly preferred.

Knowledge, Skills & Abilities

Proven team leadership, coaching, and performance management skills.

Strong clinical and technical expertise in ECG monitoring and/or clinical information systems.

Excellent project management, organizational, and analytical capabilities.

Highly adaptive, innovative, and solutions-oriented mindset.

Strong customer focus with the ability to manage escalations professionally.

Ability to work independently while collaborating effectively across teams.

Comfortable operating in a fast-paced, field-based environment.

High attention to detail and strong documentation discipline.

Exceptional verbal, written, and presentation communication skills.

Key Competencies

Clinical Expertise & Credibility

Customer Experience & Relationship Management

Leadership & Team Development

Cross-Functional Collaboration

Quality & Compliance Mindset

Problem Solving & Critical Thinking

Adaptability & Continuous Improvement

Work Environment

Primarily remote office-based with significant field travel to customer sites.

Indoor office and clinical environments with moderate noise levels.

Combination of on-site customer engagement, remote work, and in-office collaboration as required.

What We Offer

Competitive base salary plus robust commission opportunities

Full benefits package: medical, dental, vision, HSA/FSA, 401(k) with match, PTO, Company Observed Paid Holidays, Tuition Reimbursement

Professional development and individual growth programs

Opportunity to work at the intersection of clinical care and technology innovation

Supportive, mission-driven culture to improve patient outcomes