Clinical Applications Engineer - Reprocessing (m/w/d)

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Primary Function of Position:

The Clinical Applications Engineer - Reprocessing serves as a technical liaison for Intuitive’s endoluminal reprocessing solutions across new and existing markets. This position is critical for enabling the successful deployment and sustainability of Intuitive’s endoluminal reprocessing programs in diverse healthcare settings.

Working cross-functionally with commercial teams, reprocessing trainers, engineering, and external partners, this role ensures that reprocessing solutions are technically sound, compliant, scalable, and aligned with regional and customer-specific needs.

Roles and Responsibilities:

• Execute exploratory reprocessing research programs to support expansion into new regions.
• Develop and implement project plans for research programs.
• Collaborate with commercial, clinical, and market teams to prioritize expansion targets.
• Engage stakeholders (hospital admins, clinical staff) and conduct site assessments to understand local reprocessing needs.
• Deliver tailored information sessions and ensure compliance with local regulations.
• Monitor outcomes and share learnings with leadership for continuous program improvement.
• Serve as the ´voice of the customer´ during early-stage product development by gathering feedback from end users and external partners, identify customer challenges and advocate effective solutions.
• Support validation and launch strategies, including hands-on field training and feedback collection.
• Review documentation as Subject Matter Expert to ensure clarity and compliance.

Required Knowledge, Skills, and Experience:

• Minimum bachelor’s degree in science, engineering, or a related field, or equivalent relevant experience.
• Demonstrated experience or strong interest in medical procedures and reprocessing, with applicable certifications.
• Minimum 4 years of industry experience, with a proven track record of translating customer needs into actionable design insights.
• Experience working directly with customers to articulate the value and potential of new medical technologies and thrives in a high-energy, fast-paced, and customer-facing environment.
• Demonstrated success collaborating with international, cross-functional teams across multiple time zones to ensure effective communication and coordinated execution.
• Experience navigating complex or high-tension situations, aligning stakeholders toward effective, forward-looking solutions.
• Excellent written and verbal communication, presentation, and interpersonal skills.
• Acts as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.
• Willingness and ability to travel up to 60%, often on short notice, to support accounts across multiple geographies.
• Fluent in English and German.

Wir schätzen jede Person in ihrer Individualität – unabhängig von Geschlecht, ethnischer oder sozialer Herkunft, Religion, besonderen Bedürfnissen, Alter oder sexueller Identität. Diskriminierung hat bei uns keinen Platz.

Haftungsausschluss für US-Exportkontrollen: In Übereinstimmung mit den U.S. Export Administration Regulations (15 CFR §743.13(b)) können einige Positionen bei Intuitive Surgical US-Exportkontrollen für potenzielle Mitarbeiter unterliegen, die Staatsangehörige von Ländern sind, die derzeit einen Embargo- oder Sanktionsstatus haben.

Bestimmte Informationen, die Sie im Rahmen der Bewerbung angeben, werden verwendet, um festzustellen, ob Intuitive Surgical (i) in Ihrem Namen eine Exportlizenz von der US-Regierung einholen muss (Hinweis: Das Lizenzierungsverfahren der Regierung kann 3 bis 6+ Monate dauern) oder (ii) einen Technologiekontrollplan ("TCP") implementieren muss (Hinweis: verlängert den Einstellungsprozess in der Regel um 2 Wochen). 

Für jede intuitive Rolle, die Exportkontrollen unterliegt, hängen die endgültigen Angebote vom Erhalt einer genehmigten Exportlizenz und/oder eines ausgeführten TCP vor dem Startdatum des potenziellen Mitarbeiters ab, was flexibel sein kann oder auch nicht, und innerhalb eines Zeitrahmens, der den Einstellungsbedarf nicht unangemessen behindert. Gegebenenfalls werden die Kandidaten über die diesbezüglichen Anforderungen informiert und angewiesen