Clinical Application Specialist

Company Overview

DeepHealth, a RadNet company, is focused on delivering AI-powered solutions that improve population health, optimize radiology workflows, and drive earlier detection of disease. Our portfolio spans breast, lung, brain, prostate, and thyroid imaging AI, deployed across enterprise imaging platforms and large screening programs.

Job Summary

The Clinical Application Specialist is part of the commercial and customer success team and plays a vital role in designing and developing optimized solution architecture for organizations and the clinical end users of PopulationHealth products and services. As the go-to source for customers on first-line clinical queries, workflow optimizations, and training, this role drives the adoption and user configuration of products and services. The role also functions as a clinical subject matter specialist for internal teams and owns the feedback process from customers to development teams, helping customers understand and leverage acquired products and services, solving queries related to clinical results and workflows, identifying opportunities for feature development and product improvements.

Essential Duties and Responsibilities:

• Develop and conduct high-quality customer training (onsite or virtual) to maximize customer satisfaction and product adoption.

• Develop and conduct Train-the-Trainer training (onsite or virtual) for clients to enable knowledge transfer to client teams.

• Develop and conduct Train-the-Trainer training (onsite or virtual) for commercial partners to enable knowledge transfer to indirect customers.

• Drive and own the feedback collection, classification, and handover to internal stakeholders by conducting monthly feedback review meetings, quarterly review boards, and similar forums.

• Proactively contribute to sales enablement activities including product demos, sales training, marketing material reviews, and webinars.

• Actively contribute to cross-departmental activities related to product releases, quality audits, and/or research activities.

• Represent the company and participate in national and international medical conferences.

• Address clinical end-user complaints and clinical support inquiries to enhance customer experience.

• Log relevant customer interactions in the CRM and/or QMS system.

• Act as the advocate for current and future customers within the organization.

• Serve as subject matter specialist in your modality to internal departments including marketing, quality, and product.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time