Clinical Application Specialist

Genomadix Inc. is bringing rapid, portable DNA testing to the world. Our sample-to-result technology aims to bring portability and convenience to applications such as precision medicine, infectious disease, pharmacogenetics, and food and water safety testing. Rapid DNA results improve lives. We need your help to make this world a reality.

Job Description:

As a Clinical Application Specialist, you will act as a technical consultant and trusted partner to internal and external customers—providing installation, training, troubleshooting, and implementation guidance for the Genomadix Cube Platform and associated assays.  You will be an excellent communicator who sets clear expectations, builds strong rapport, and elevates the customer experience. The role requires an understanding of how CLIA laboratories work, must have exceptional organizational skills, and the ability to work independently while also collaborating closely with cross-functional teams including Technical Support, Sales, and Marketing / Product Management.  This field-based position involves extensive travel—approximately 70–90%—primarily across the United States & Canada with occasional international travel depending on customer needs. 

What you'll be doing:

Organize, schedule, and execute system installations, product training and on-site verification services for designated clinical laboratories.

Teach customers best practices following established SOPs.

Provide high-quality post-sales support.

Troubleshooting & Field Issue Resolution

Collaborate closely with internal technical support teams.

Analyze field data to identify areas for product or workflow improvement.

Apply critical thinking across instrumentation, software, and molecular applications.

Support the Sales team in pre- and post-implementation activities.

Build strong relationships as a liaison between clinical laboratory staff and internal departments.

Provide technical support at professional conferences.

Remain compliant with the company’s documentation & Quality Management System.

Protect and honour Genomadix client and patient confidentiality following HIPAA guidelines.

Understand and adhere to Genomadix policy on regulatory compliance ensuring that marketing practices adhere to all federal, state and local regulations.

Operate with minimal supervision.

Successfully balance multiple tasks in a fast-paced environment.

Support customers within assigned territory and beyond.

Represent the company with professionalism and enthusiasm.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as deemed necessary. 

What you bring to the table:

4-year college degree in Life Sciences, Mathematics, Engineering or related field.

Valid Driver’s License.

2-3 years of relevant experience working in molecular diagnostics/clinical laboratory setting; or master’s degree with 1 year of relevant lab experience 

Familiarity with current laboratory practices and guidelines 

Basic knowledge of molecular biology and chemistry principles

Ability to stay current in technical knowledge to troubleshoot technical questions from customers and provide information back to the customer in a helpful, courteous, positive and professional manner.

Computer experience, including PC networking, Windows, MS Office, Internet and others.

Strong Interpersonal skills.

Recognizes when others are in need of information, assistance, or direction and consistently offers and provides help

Attends and participates positively in meetings

Expresses respect, patience, and understanding in interactions with others

Promptly and courteously acknowledges others both verbally and non-verbally (with eye contact, expressions, tone of voice, etc.)

Maintains stable performance and emotions when faced with opposition, pressure, and/or stressful conditions

Able to stand for long periods of time >5 hours.

Able to lift and carry 15-20 lbs.

Extensive travel—approximately 70–90%—primarily across the United States & Canada with occasional international travel depending on customer needs. 

Genomadix Inc. is an equal opportunity employer and is committed to inclusive, barrier-free recruitment and selection processes and work environments. Please let us know of any accommodation needed to ensure you have access to a fair and equitable process.