Clinic Operations Lead

Why DelRicht Research?

Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has opportunities for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you!

Who We Are

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.

DelRicht Research has been recognized as a Top Workplace in 2023, 2024, and 2025! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Clinic Operations Lead’s Main Objective: This role is responsible for overseeing day-to-day coordination of a focused clinic operations team;  process improvement initiatives, and team performance tracking. The Clinic Operations Lead will work closely with senior leadership to drive operational excellence while also serving as a key liaison between functional departments and clinical operations.

Key Responsibilities:

Serve as a central point of contact for escalating protocol, compliance, or procedural concerns in collaboration with site leadership

Partner with cross-functional stakeholders to assess and improve existing workflows related to clinic operations

Identify opportunities to improve documentation, efficiency, and internal communication across team functions

Ensure smooth communication between staff and clinical operations to support the highest level of patient and provider satisfaction

Assist with new hire onboarding, training, and professional development within your department

Contribute to team- and site-level performance metrics and improvement projects

Partner with department leader to clear documentation of team initiatives, progress, and outcomes to ensure alignment with leadership goals

The Right Candidate Will:

Have experience leading small teams, fostering a supportive and high-performing environment

Demonstrate strong clinical acumen and a working knowledge of clinical or healthcare processes

Possess excellent communication and problem-solving skills with a solution-focused mindset

Be energized by operational improvement and building infrastructure for a scaling team

Thrive in a fast-paced, high-change environment with shifting priorities

Be detail-oriented and process-driven, yet flexible and open to innovation

Collaborate across departments with a “no task too small” mindset

Skills Needed to Win:

Required: 3+ years of professional experience

Required: Experience working in a healthcare or clinical setting

Required: B.S. or B.A. from an accredited university or equivalent work experience

Preferred: Nursing or clinical research background with exposure to protocol-driven environments

Preferred: Experience working within cross-functional or process improvement team

DelRicht Research’s Core Values:

DelRicht Research’s Core Values: Production, Humility, Consistency

Production:

We deliver on our promises

We have a bias towards action: we value independent problem solving

We proactively over deliver: we can act without being told what to do and we always have new ideas that will be heard and will improve the company

Humility:

We support each other relentlessly

We always have enthusiasm: we exhibit passion and excitement about our work which leads to everyone having a ‘can do’ attitude

We embrace change: we are excited to always be growing and moving the organization forward which means change is the norm for us

Coachable: we all love to learn, we are willing to be taught and will adapt quickly

Consistency:

We always are able to execute: we get it right the first time and promote ‘touch it once’ accuracy

We have persistence: we demonstrate the tenacity and willingness to go the distance to get something done

We are calm under pressure: we can maintain stable performance when under heavy pressure or stress

Team Perks & Benefits at DelRicht Research:

Medical, Dental, Vision with generous employer paid contributions

Short and Long Term Disability and Group Life Coverage

Paid Time Off that builds throughout your career with the company

401K (includes discretionary match/profit sharing)

Exceptional bonus plans

Job Type: Full-time, 40+ hours per week

Visit our website linked below to learn about our company and current clinical trials, see patient testimonials, and check out our careers page!

Website: www.delrichtresearch.com

Patient Testimonials: https://delrichtresearch.com/testimonials/

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.