Client Technical Representative (Remote)

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Experian is looking for an experienced and motivated Technical Services Representative who has a unique balance of technology transformation. You will partner with clients, sales, and several cross-functional teams across our organization to support migration of clients from legacy access to our cloud services, and provide ongoing Pre Sales Engineering, Implementation support, and ongoing client technical relationships.

Here are some other qualities we are looking for:

• A strong desire to work with clients to solve their business challenges. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of clients across industries.
• Understanding of mid and large-scale consumer lending solutions. You will have experience managing large-scale system transformations.
• You enjoy keeping your existing technical and program management skills honed and developing new ones, so you can contribute to deep architecture discussions.
• You will take part in deep-dive education and design exercises to create world-class solutions built by Experian.
• Move fluidly from the big picture to details and enable the engineering teams to deliver complex and strategic cross-functional solutions.

You'll have the opportunity to:

• Consult with client on connectivity options
• Coordinate file transfer
• Be a subject matter expert on the consumer credit products
• Manage and coordinate client testing
• Capture and share best-practice knowledge among the team.
• Be a technical liaison between clients, engineering teams, and support.
• Build deep relationships with Clients' senior technical individuals to help them partner with Experian.

• Have technical knowledge of network configurations and file transfer protocols.
• Experience with financial services and credit industry.
• Self-motivated, and able to work with little direct supervision.
• Effective communications skills to work directly with clients, sales, and the technical staff, including verbal as well as written (e.g. requirements writing).
• Accountable for ensuring highest degree of client satisfaction.
• Understanding of integrations, API's, transactional systems, architecture is preferred.
• Technical ability to access systems and logs for research requests and data analysis (but would not perform developments tasks).

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
• Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html

#LI-Remote This is a remote position.