Client Support Specialist - Level I

About AlignOps

AlignOps is a rapidly growing technology provider that serves the construction industry. We are made up of individuals who share a common commitment to innovation, creativity, integrity, and delivery beyond our customers’ expectations. 

AlignOps delivers operational tools to scale and grow the construction business. With powerful solutions configurable to meet our customers' unique needs, AlignOps powers construction operations to increase productivity, improve safety, and deliver more profitable projects. As a technology partner, we transform operational data into a strategic asset that provides the visibility and control to make informed decisions that yield tangible results. 

We seek talented individuals who thrive in a dynamic, challenging, and rewarding work environment and emulate humility, drive, transparency, and customer service in everything they do. 

Job Description

The Client Support Specialist - Level I assists clients through established communication channels to address client inquiries, ensure timely responses, and maintain service quality. The position supports team initiatives by participating in routine collaboration activities and contributing to foundational content creation tasks.

Responsibilities

Offer timely and professional support to clients via phone and Intercom, ensuring a clear understanding of their questions and concerns.

Apply standard procedures to address inquiries, seeking guidance from supervisors or senior team members when needed.

Help maintain positive client relationships by consistently delivering courteous, solution-oriented service.

Participate in regular team meetings and training sessions to foster collaboration and knowledge sharing.

Collaborate with colleagues on content creation tasks and knowledge-sharing activities that improve the customer support process.

Contribute to a supportive team atmosphere by staying open to feedback, being willing to learn, and offering help to colleagues as needed.

Other duties as assigned

Qualifications

1+ years of customer service experience

Ability to effectively communicate verbally and in writing, including documentation steps in understandable terms

Experience with Salesforce and Intercom preferred

An empathetic, positive approach to customer interactions, driven by a genuine desire to help customers reach their goals and feel supported throughout their journey.

Basic technical skills with curiosity and a desire to learn new software products and offerings

This is a full-time remote position located in the US; however, it is preferred that the individual work in the Indianapolis, Indiana office. Preference may be given to those able to meet the onsite work location expectation. If local, the individual hired will work on-site according to a schedule set by management based on the requirements of their role.

Benefits & Compensation

The US base salary range for this full-time position is $40,000-$50,000. Our salary ranges are determined by role, level, and location.

The AlignOps benefit program includes health, dental, and vision coverage. In addition, the company offers disability, life insurance, PTO, and a 401(k) plan.

Website: https://alignops.com/about-us/careers