Client Support Specialist

About The Role

As a member of our Support Team, you'll be responsible for ensuring that our clients receive exceptional service across all points of their experience with DigiTickets. You'll be a natural 'people-person' capable of quickly and naturally forging relationships, with excellent organisation and communication skills.

We're a very busy company, so you won't be bored or experience the mundane here. You'll be expected to be highly organised, managing multiple priorities and client expectations - with a smile on your face and a spring in your step!

Our willingness to go the extra mile is a key factor in what has driven our growth over the past decade. We don't just answer the phone or emails in a machine-like manner - we work hard to build relationships and to exceed expectations, rather than simply meeting them.

About DigiTickets

DigiTickets provides award-winning software solutions to the Tourism, Leisure and Events Industries. Trusted by over 600 venues globally we process over 1 million ticket sales per month, and approximately £300,000,000 in revenues annually. We work tirelessly to ensure we understand the needs and aspirations of our clients, combining the right strategy with the right tech to achieve the best results.

We're an ambitious, forward-thinking team offering a relaxed and friendly working atmosphere where every opinion is taken into consideration and discussed. You will have the opportunity to work closely with many well-known clients, such as The National Trust, IWM, and Dublin Zoo.

We are a market leader in the UK, and we are growing through recommendations alone; we're looking for talented and enthusiastic people to join our team and help take our SaaS solutions to the next level.

Find out more about us at www.DigiTickets.co.uk

Why Join Us?

We’re not a global corporation - here, you’ll never be just a number. From day one, your contributions will be visible, valued, and impactful. You’ll be part of a friendly, high-performing team that works collaboratively to make a real difference.

Our HQ is based in beautiful Exeter in Devon, just minutes from award-winning beaches and the stunning Dartmoor National Park. We work with clients across the globe, all while enjoying an enviable work-life balance in one of the UK’s most scenic locations.

What We Offer

• Salary £25k - £27k depending on experience

• 25 days holiday pro rata, plus Bank Holidays, with time in lieu for any Bank Holidays worked (Bank holidays are worked on a rotational basis)

• Nest Pension scheme

• Discretionary company bonus

• Company events throughout the year

• Annual training budget, to support your personal development